Customer Relationship Coordinator
Croda is a FTSE100 organisation where we truly believe our people are our difference and this, along with our values of Innovative, Responsible and Together, create ‘our Purpose, Smart science to improve lives™’. With over 5,000 employees globally, we specialise in the research and development of innovative ingredients for the Life Science and Consumer Care markets.
We are focused on developing our inclusive culture through accountability, collaboration and innovation. By joining Croda, you will be part of a team who are using smart science to create a more sustainable future.
As we deliver our ambitious 2030 Growth Strategy, we’re looking for a full time Customer Relationship Coordinator to join our team at Cowick to provide our customers with excellent customer service and support from order entry through to delivery, ensuring orders are managed efficiently and customer needs are met at every stage of the process.
Who We’re Looking For:
- Educated to GCSE level, or equivalent.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a high level of accuracy.
- Previous experience in a customer service or customer-facing role.
- Confident using systems and Microsoft Office applications.
- Previous experience using SAP would be advantageous.
What You’ll Be Doing:
You will play a key role in delivering excellent customer experience, supporting customers and internal teams to ensure a seamless service from order entry through to delivery.
- Providing excellent customer service to a dedicated account portfolio. Being the main point of contact for all customer enquiries.
- Building strong relationships with customers to support satisfaction, retention and long term business growth.
- Setting up and maintaining accurate customer master data.
- Processing customer orders accurately and efficiently, including understanding of stock availability.
- Managing the full customer service process from order entry through to delivery.
- Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
- Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
- Working to meet KPI’s and SLA’s
- Contribute to continuous improvement to the customer service process.
What We Offer:
The successful candidate will receive a competitive salary and benefits package including:
- Defined benefit pension scheme
- 25 days paid holiday allowance (plus bank holidays)
- Private medical insurance
- Free lunch in on-site restaurant
Access to- plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Retail platform benefits
Free car parking on Croda sites
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In addition to the benefits above, employees also have access to a salary sacrifice car scheme* (after 6 months with the company), Cycle to Work scheme*, Health Cash plan and Employee Assistance Programme. As well as access to number of health and wellbeing initiatives throughout the year.
- Please note salary criteria is applicable for this benefit.
Additional Information
This is a hybrid role.
If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email [email protected].
Why Croda?
At Croda, we believe our people are our difference. We are people-led, driven by the desire to do good and deliver value, a unifying principle shaped by all the great people that have travelled through Croda since our beginning in 1925. We pride ourselves on bringing together diverse teams and talents from across the globe and, guided by our values of Responsible, Innovative, and Together, we are passionate about building an inclusive, collaborative, and diverse organisation with innovation and customer focus underpinning all that we do.
Croda is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
