Job Summary
We are seeking a dedicated Supported Housing Accommodation Officer to oversee and coordinate housing services for individuals in need of supported accommodation. The successful candidate will play a vital role in ensuring residents receive appropriate support, maintain their independence, and adhere to housing policies. This role offers an opportunity to make a meaningful difference within the community by providing compassionate and professional support to vulnerable individuals. The position involves managing tenancy agreements, liaising with stakeholders, and ensuring compliance with relevant regulations. A strong understanding of negotiation techniques and experience with Yardi property management software are desirable qualities for applicants.
Responsibilities
- Manage and oversee supported housing units, ensuring residents’ needs are met effectively and compassionately.
- Conduct regular tenancy reviews and facilitate smooth move-ins and move-outs.
- Liaise with residents, social workers, and external agencies to coordinate support plans and resolve issues promptly.
- Utilise negotiation skills to mediate disputes and secure favourable outcomes for residents and the organisation.
- Maintain accurate records of tenancy agreements, support plans, and case notes using Yardi or similar property management systems.
- Ensure compliance with all housing legislation, health & safety regulations, and organisational policies.
- Provide guidance to residents on tenancy rights, responsibilities, and available support services.
- Promote a positive community environment by organising engagement activities and fostering good neighbour relations.
Qualifications
- Proven experience in housing management or supported accommodation roles is preferred.
- Strong negotiation skills with the ability to handle sensitive situations professionally.
- Familiarity with Yardi or comparable property management software is highly desirable.
- Excellent organisational skills with the ability to manage multiple cases efficiently.
- Compassionate approach with excellent communication skills, both written and verbal.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Knowledge of relevant legislation relating to supported housing and social care is advantageous.
This position offers an engaging opportunity for individuals committed to supporting vulnerable communities through organised, professional, and empathetic service delivery.
- Enhanced DBS required
- Full Driving licence
Pay: £24,420.00-£41,211.46 per year
Benefits:
- Casual dress
- On-site parking
Work Location: In person
