About us…
The Penventon Park Hotel in Redruth is a far cry from the monotony and blandness of a chain hotel. It has bags of personality and charm! We are a 4* hotel in the centre of Cornwall, 50 years in the making. Our staff are some of the friendliest you will ever meet, don’t believe us believe our trip advisor reviews. We are hospitality at its finest. We are a place where the genuine care and comfort of our guests is our highest mission where we provide the finest personal service and facilities and fulfil all of their needs and even their unexpressed wishes. The answer here is always yes even before the question has even been expressed, we always aim to go above and beyond.
The Opportunity
We are looking to recruit a part time Spa Therapist for a minimum of 16 hours per week. There will be more hours during busy periods and you will be required to provide cover for absence, holidays and sickness. As you would expect this will include occasional late finishes of 7:15pm to accommodate our hotel guests who may require a treatment after work and will include weekends and bank holidays.
The Spa Therapist will be responsible for carrying out treatments and therapies for our hotel guests, members and local residents, ensuring a professional and calm experience is delivered every time. You will need to be able to deliver exceptional treatments including manicures, pedicures, facials, body treatments and waxing. You will be committed to ensuring all aspects of the guest spa experience are adhered to, from greeting the guest to completing treatments and ensuring all aspects of the spa packages are delivered to time in coordination with the leisure team.
Main duties and responsibilities
· Perform a range of Spa treatments to our hotel guests, leisure club members and local residents to a high standard
· Promote the Spa and our services along with retailing products and upselling treatments
· Confidently respond to email/telephone enquiries promptly, take bookings, take payments
· Build a regular client base
· Ensure all health and safety standards are upheld at all times and the Spa area is clean, hygienic and presentable. Implement and follow cleaning schedules in accordance with Company standards and Health and Safety regulations
Essential skills and experience required
· NVQ Level 3 (or equivalent) in Beauty Therapy
· Previous experience in a Spa (at least 1 years preferred)
· Experience of upselling therapies and products
About you...
· Good physical stamina
· Positive can do attitude
· Warm and friendly person
· Able to work evenings and weekends
· Flexible with working days and times
· Passionate about the spa industry and giving excellent customer service and have a great knowledge of spa treatments
· Able to remain calm under pressure
· Self-motivated
· 100% reliable
· Always willing to learn and progress
· Team player
· Excellent interpersonal skills
· Good listener, to find out what treatments would suit clients and use opportunities to recommend and upsell
· Smart and Professional appearance
What we can offer you:
Full training in our therapies, procedures and spa products.
Friends and family and staff rates to stay in our hotel and across our sister hotels
20% staff discount when dining and drinking in our restaurant and bar including across our sister group of hotels
Complimentary use of our Spa facilities including the Gym
Staff discounts on Spa treatments
Company pension
Free parking
Staff discount on big family events such as weddings, birthdays in our function rooms
Continued personal and professional development
Uniform
Pay: From £13.50 per hour
Benefits:
- Employee discount
- Free parking
- On-site gym
- On-site parking
Work Location: In person
