Job Type: Permanent
Hours: 30 hours worked Monday- Friday including three late shifts finishing at 18:30. Would consider recruiting for 2 part time positions of 15 hours.
Schedule: Monday- Friday
Salary: £12.71 ph rising following a successful probation period
Benefits:
- 25 days annual leave plus bank holidays (pro rata for part time employees)
- Option to join the NHS pension scheme
Location: Civic Medical Centre
We are recruiting a receptionist to join our busy but friendly reception team.
The successful applicant will be highly motivated, adaptable and be able to work under pressure.
Our receptionists work closely with our clinical team and wider colleagues in person and via email and tasks, therefore excellent communication skills and strong I.T skills are essential for the role.
Experience working in a healthcare setting would be desirable but not essential as full training would be provided.
The positions are permanent subject to a 6-month probation period. Hours would be set but flexibility is essential as there would be a requirement to provide annual leave/sickness cover when needed.
Duties include:
- Answering calls and dealing with all aspects of patient facing care including booking appointments, greeting, and directing patients.
- Relaying information and queries between patients and clinicians, ensuring clear and concise documentation.
- Care navigation (signposting patients to other appropriate services).
- Processing patient prescriptions
- Processing online consultations
- Emailing referrals and documents.
- Actioning and sending tasks to clinical team
- Liaising with wider colleagues in primary and secondary care
- Dealing with sensitive information always adhering to confidentiality policy
About us
We are a busy practice located in Bebington and have a patient list of approximately 9900 patients. We have a large clinical team consisting of 5 GP partners, 6 salaried GP's, 2 Advanced Nurse Practitioners 3 Practice Nurses, 1 Healthcare Assistant, and a Practice Pharmacist. We are also a GP training practice so have regular training GP’s and medical students.
Qualifications
Essential
- GCSE grade A-C in Maths and English or equivalent
Experience
Desirable
- Previous experience in a healthcare setting
Essential
- Experience working in a patient or customer facing role
Job Types: Permanent, Part-time
Pay: From £12.71 per hour
Benefits:
- Company pension
- On-site parking
Work Location: In person
