Up to £48k | Company Vehicle Provided | Permanent Position | Company Benefits & Holidays | Full-Time
We are seeking an experienced and technically strong Area Engineering Manager with a background in Fire & Security systems to lead and develop a team of field engineers across a defined geographic region.
This is a key leadership role within the business, responsible for ensuring excellent service delivery, strong technical performance, and high operational standards across all engineering activity. You will act as the primary field-based leader, supporting engineers day-to-day while driving performance across revenue, efficiency, compliance, and customer satisfaction.
This is an excellent opportunity for a senior engineer or supervisor ready to step into a wider operational leadership role, or an existing manager looking for a fresh challenge in a fast-paced, growing organisation.
- Lead, support, and develop a team of field engineers across the region
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Carry out regular 1-2-1s, performance reviews, and ongoing coaching
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Support recruitment, onboarding, and technical training of new engineers
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Provide hands-on technical guidance and mentorship in the field
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Manage engineer availability and support on-call rota planning
- Oversee daily engineering operations and workload allocation
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Ensure all jobs are completed within SLA and service expectations
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Manage escalations, urgent callouts, and complex technical issues
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Attend customer sites where required to support engineers or resolve issues
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Ensure accurate and timely job updates within internal systems (CASH)
Drive and improve area performance across key operational metrics:
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Engineer productivity and revenue delivery
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First time fix rates and technical quality of repairs
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Effective utilisation and scheduling of engineers
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Reduction of open calls, backlog, and overdue work
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Identify underperformance and implement improvement plans
- Ensure all engineering work meets industry and company standards
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Conduct audits, site checks, and toolbox talks
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Support accident investigations and ensure proper reporting procedures
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Ensure RAMS, safe systems of work, and compliance procedures are followed
- Support Regional Contracts Manager with key client relationships
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Attend client and operational meetings when required
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Proactively resolve service issues before escalation
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Maintain strong communication with internal and external stakeholders
- Strong technical background in Fire & Security engineering
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Experience leading, supervising, or mentoring engineering teams
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Solid understanding of industry standards, compliance, and best practices
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Experience working in a fast-paced service or field-based environment
What We’re Looking For
We are looking for someone who is:
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A hands-on, supportive leader who leads by example
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Technically confident and solution-focused
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Highly organised and performance-driven
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Strong at problem-solving and decision-making under pressure
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Motivated to improve both people and operational performance
#INDHP
