Applications are invited from qualified and experienced Administration candidates to join our busy administration teams. We currently have a vacancy for a Band 2 Administration Assistant with our Community Treatment Team based within the Fairnington Centre at Hexham General Hospital.
This is a busy service and the successful post holder will be a member of admin team supporting the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holders must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.
The role will be based within the reception office, taking all incoming calls to the team, meeting and greeting to those attending for appointments or meetings, dealing with day to day queries, scheduling appointments, handling sensitive and confidential information, updating the patient information system/medical records, processing incoming/outgoing post, paying patient travel expenses from a small float, sending appointment letters, contacting clients as required and completing work from a shared inbox under the direction of the Administration Team Lead.
Candidates must have demonstrable experience within the last 12 months in the following areas:
Working in a customer/patient-focused environment (both face-to-face and over the phone)
Excellent communication and interpersonal skills
Database input and management
Electronic filing systems
A strong knowledge of Microsoft Office packages and general IT skills, including proficiency in Microsoft Word, Excel, and other Office packages, including email
Fast, accurate typing and keyboard skills
Experience of typing letters
Basic note-taking at meetings (or willingness to learn)
Good verbal and written communication skills
Ability to be self-directed, motivated, and contribute positively within a team
Well-organised and structured
Ability to adapt to changing tasks at short notice
Reliable and punctual
T he post holder will be expected to demonstrate flexibility in the role
A good understanding of the RIO (patient information) system (though not essential as training will be provided)
The post holder will also be required to demonstrate the ability to handle potentially distressing or emotionally challenging situations. Additionally, participation in all relevant training courses appropriate to the role will be expected.
You should currently meet the required qualifications as outlined in the attached Job Description and Essential Criteria of the Person Specification.
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
Please find attached job description for full details.
Advertising date : 11 th June 2026
Closing date : 25 th June 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
