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Manage and develop a portfolio of key Facilities Management customers, building trusted, long-term relationships
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Develop and deliver strategic account plans that support customer retention, growth, and profitability
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Identify and secure new business opportunities through consultative selling and relationship development
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Build and maintain a strong pipeline of opportunities, delivering significant new business wins
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Prepare and deliver compelling customer presentations, proposals, and commercial solutions
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Lead regular customer business reviews, analysing performance against agreed service levels and identifying opportunities for continuous improvement
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Act as the primary point of contact for key customers, coordinating support across Operations, Customer Service, Supply Chain, and Commercial teams
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Champion exceptional customer service, ensuring customers receive a consistently high-quality experience
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Monitor account performance, commercial activity, and profitability, taking action to maximise growth opportunities
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Work collaboratively with colleagues across the FM business unit to share best practice and support wider business objectives
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Proven experience managing strategic or key customer accounts within a B2B environment
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Strong business development skills with a track record of winning and growing major accounts
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Excellent relationship-building and stakeholder management skills, with the ability to influence at all levels
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A consultative sales approach with strong commercial awareness
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Experience developing account plans and delivering customer growth strategies
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Strong presentation, negotiation, and communication skills
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Highly organised with the ability to manage multiple customer priorities
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Self-motivated, proactive, and results-driven
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Full UK driving licence and willingness to travel nationally
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Experience within the Facilities Management, Construction, Building Services, Hire, or Procurement sectors
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Knowledge of strategic account management methodologies
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Experience working with CRM systems and sales reporting tools
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An understanding of marketplace or managed service solutions
What you’ll get back:
Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.
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25 days holiday plus bank holidays
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Your birthday each year as annual leave to spend how you want to!
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Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
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Flexible and hybrid working - we appreciate you do your best work in different environments
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Head office free onsite gym
- One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
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Training and development opportunities to keep growing your skills
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Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
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You will get the choice of other flexible benefits that work for you through our Benefits portal you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more
Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.
Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at [email protected] and one of our team will be happy to help.
