We are seeking an experienced Service Advisor to join our Grimsby Depot. You will provide a courteous and efficient reception service ensuring a high level of customer satisfaction at all times. You will be responsible for R2C, truck service scheduling, MOT bookings in line with the manufacturer’s guidelines and recommendations.
You will work closely with the workshop, parts, and sales team.
Salary: Dependent on experience
Shift Pattern: Monday - Friday 08.00 – 17:00, alternate Saturdays 06.00 – 12.00
It is key that you have the following:
- Experience of working in a similar environment with excellent customer skills
- Good experience of a service industry dealing with customers via various methods
- A passion for delivering exceptional customer service
- Knowledge of working with databases
- Excellent time management, organisational and IT skills
- Strong communication and influencing skills
- Good levels of numeracy and literacy
- Attention to detail and accuracy is paramount
- Experience of working with multiple teams
- Driving licence is desirable
- Technical background desirable
Benefits
- DOE and overtime rates for extra hours worked
- 22 days plus bank holidays
- Company health cash plan (after qualifying period) - support with everyday healthcare costs eg optician, dentist, physio etc
- Cycle to work scheme
- Pension Scheme
- Employee Assistance Programme - access 24/7 to health and well-being support
- Training and development opportunities in-house and manufacturer’s ensuring you keep up with innovations and industry developments
About Us
Thompsons are the largest privately owned Renault Truck dealership in the UK with 7 depots spanning the East of England supplying the full range of new Renault and Isuzu trucks, pre-owned trucks, trailers, and vans. We have a reputation for providing top-quality service and we’re trusted to build quality fleets and keep them moving. Building long-standing customer relationships will always be a priority across our 7 depots in Hull, Grimsby, Boston, Sheffield, Rainton, Teesside, and Tyneside.
We are an ambitious and successful company determined by the skills, reliability, and loyalty of our people. We are always on the lookout for more talented individuals and go the extra mile for our employees.
Job Types: Full-time, Permanent
Experience:
- service advisor: 2 years (preferred)
Work Location: In person
