Position: Shift Manager
Location: Hams Hall, Coalshill
Shift patterns: Monday-Friday, Day time hours (08:00-16:00). Occasional weekend and evening working required
Contract Type: Permanent (Full-Time)
Join DHL as a Shift Manager and play a key role in delivering exceptional service for our customer, Selfridges, at our dynamic Hams Hall operation. We're looking for a driven, people‑focused leader who can inspire teams, maintain high operational standards, and keep our fast‑paced warehouse running smoothly. If you thrive in a collaborative environment and enjoy leading from the front, this is an exciting opportunity to make a real impact within the UK's largest logistics company!
✅WHAT YOU'LL DO
Managing a team of up to 3 First Line Managers
Manage operational performance on shift to achieve agreed Key Performance Indicators (KPI's) on productivity, quality and cost
Complete all team performance reviews and 1-2-1's for direct reports, accurately and within timeframe
Working within budget to deliver customer requirements
Develop strong management capability through effective performance management, coaching, mentoring and development of teams and individuals
Building and maintaining effective working relationships with colleagues, stakeholders and the customer
Take a continual improvement approach to operations
✅THIS ROLE WOULD SUIT PEOPLE WHO
Previous warehouse management experience at First Line Manager/Shift Manager/Supervisor level is essential
Experience of working within a Retail supply chain environment
Excellent communication skills - Verbal and written
Demonstrable record of delivering against targets for own area of responsibility
Budget and cost management knowledge
Customer-focused mindset, with the ability to influence decision making and share information with the direct customer and stakeholders
Analytical skills - Running reports, sharing data
Strong IT skills
✅WHY JOIN US?
Free parking and on-site canteen
33 days annual leave with the option to buy additional days
Discretionary bonus based on performance
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing the 20th July. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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