Lithia UK Head Office – Flexible to be based either Nottingham or Sunderland, or remote
Salary up to £42,000 with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Due to our continued growth, we are looking for a talented individual to join us in the role of Unified Communications (UC) Engineer. Working as part of our Global Unified Communications team, you'll be responsible for the deployment, operation, vendor management and support of our enterprise Unified Communications and Contact Centre solutions, ensuring our colleagues across the business remain connected through reliable and innovative communication services.
Reporting to the Global Head of Unified Communications, you'll provide day-to-day technical support across a range of telephony and collaboration technologies, including VoIP, SIP, Contact Centre and Unified Communications platforms, while working closely with business stakeholders to resolve issues, recommend best-practice solutions and support the ongoing evolution of our global communications environment.
You’ll have the opportunity to be involved with:
Supporting the day-to-day operation, administration and maintenance of the organisation's Unified Communications (UC) and Contact Centre (CC) platforms, ensuring reliable, secure and resilient services
Providing technical support by diagnosing and resolving incidents, fulfilling service requests and working with internal teams and third-party vendors to restore service as quickly as possible
Assisting with the design, configuration, implementation and continuous improvement of UC and CC solutions to ensure scalability, performance and operational efficiency
Coordinating system upgrades, patches, migrations and other technical changes with third-party partners, ensuring minimal business disruption and adherence to change control processes
Working closely with business stakeholders to understand operational requirements and deliver effective technical solutions that meet business needs
Supporting project delivery by implementing technical solutions, coordinating with vendors and internal stakeholders, and contributing to acquisitions, disposals and other business change activities
Maintaining accurate technical documentation, including system configurations, processes, call flows, troubleshooting guides and service availability reporting
Keeping up to date with emerging technologies, vendor capabilities and industry trends, proactively identifying opportunities to enhance Unified Communications services and deliver business value
Building strong relationships with colleagues, customers and suppliers, delivering excellent customer service, taking ownership of issues through to resolution and supporting continuous improvement across the team
Do you have what it takes to be a Lithia UK colleague? We’re looking for someone who has:
Previous experience supporting and administering Unified Communications (UC), telephony and Contact Centre platforms within an enterprise IT environment
Strong knowledge of UC and Contact Centre technologies, including SIP, VoIP, call routing, platform administration and voice network fundamentals
Experience of supporting platforms such as Avaya Communication Manager, RingCentral and RingCentral Contact Center would be advantageous
Good understanding of Contact Centre operations, with the ability to translate business requirements into effective technical solutions
Experience working in a service-led, ticket-driven environment, with a focus on delivering against SLAs, KPIs and excellent customer service
Strong troubleshooting, analytical and problem-solving skills, with the ability to prioritise workload and manage multiple tasks effectively
Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical teams, vendors and business colleagues
Proficient in Microsoft Office applications, including Excel, Word, PowerPoint and Visio
Self-motivated and proactive, with a continuous improvement mindset, strong attention to detail and a commitment to learning and delivering results
What we can offer you:
Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
Celebrate your special day with an extra day off on your birthday
Our industry-leading Family Leave Policies ensure you’re supported when it matters most
Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
Take a paid day to volunteer and give back to a cause close to your heart
We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
Unlock your potential with tailored training and endless career growth opportunities
Commute for less with our cycle to work scheme
Access high street discounts to make the everyday a little more rewarding
Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email:
[email protected]. Our team will be happy to support you throughout every stage of the process.
