As a Housekeeping Supervisor, you’ll play a vital role in making sure every guest experiences the comfort, care, and standards that define our hotel. By leading and supporting your team, you’ll ensure rooms, corridors, and public areas are always presented at their very best—welcoming, spotless, and ready to delight.
With your eye for detail and natural leadership style, you’ll motivate and guide your team to perform at their best, while working closely with other departments to keep operations smooth and efficient.
Our team are the heart and soul of all we do. Here’s what you’ll be up to:
- Overseeing the daily operations on your assigned floors, ensuring high standard of cleanliness and presentation are consistently met.
- Allocating tasks, monitor performance, and provide training, support, and feedback to the team members.
- Conducting regular checks of guest rooms, corridors, and public areas to maintain the hotel’s standards.
- Coordinating with the Front Office and Maintenance teams to update room status, manage repair needs, and ensure seamless communication.
- Manage stock levels of cleaning supplies, linens, and guest amenities, ensuring resources are used efficiently.
- Respond to guest requests and complaints promptly, professionally, and with a focus on guest satisfaction.
We live by our values – and we’d love you to bring them to life every day:
- Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
- Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
- Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
- Honest - You’ll be part of a team that believes in doing the right thing.
Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones
- Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society.
Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery.
The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences.
Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again
