Job Introduction
Pinnacle Group are looking for a proactive and experienced Site Manager to lead our Caretaking team and oversee on-site Sub-Contractors at Ebbsfleet Academy
This pivotal role ensures that both internal and external school facilities are fully operational, safe, and visually well-maintained. You’ll be responsible for delivering high standards of service, ensuring Health & Safety compliance, and maintaining a welcoming environment for all users of the site.
This is a fantastic opportunity to take ownership of a key site, lead a dedicated team, and make a visible impact every day. You'll be part of a supportive facilities management team that values collaboration, continuous improvement, and professional development.
If you're a hands-on leader with a passion for high standards and operational excellence, we’d love to hear from you.
Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who we’re looking for
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
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Lead, motivate and support a team of FM staff and sub-contractors in the day-to-day FM service delivery, which includes cateringand cleaning services.
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Delegate PPM and reactive duties within the remit of the caretaking team. Monitor satisfactory completion and Helpdesk closure.
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Proactively manage the site teams through self-monitoring performance requirements as laid down within the contract project agreements.
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Assist in achieving all the KPI’s as detailed within the contract project agreements for all FM service delivery ensuring that Service Failure Points are at an absolute minimum.
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Audit caretaking services and report in-line with contract requirements
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Local management of all Hard Services delivered either in-house or by contractors –effective management of contractors on site
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Ensure compliance with all relevant statutory requirements and always liaise with the PPM co-ordinator to ensure nothing is missed.
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Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans.
Key Requirements
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At least 3 years of Facilities/site Management experience within a challenging environment is essential, preferably within the Public Sector or PFI environment.
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Have a good understanding of current statutory regulations and compliance.
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Demonstrable experience in managing contractors through KPI’s and SLA’s to achieve high performance
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Excellent written and verbal communication skills
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Able to manage own workload and prioritise where necessary
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers
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Maternity/paternity packages
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Flexible Working Arrangements
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Life Assurance
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Enhanced Pension Scheme
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Additional Annual Leave
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Private Medical Insurance
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Cycle to Work Scheme
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Employee Assistance Programme
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Retail Discounts
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Childcare Assistance
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Season Ticket Loans
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Sick Pay Schemes
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Personal Development Plans
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Company Car/Car Allowance
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Electric Vehicle Scheme
