Job Overview
Leodis Stairlifts is looking for an ambitious, confident and sales-focused Customer Support Assistant / Telephone Sales to join our growing sales team.
This is an exciting opportunity for someone who thrives on the telephone, enjoys speaking to customers and has a genuine passion for sales, achieving targets and converting enquiries into appointments and ultimately sales.
You will be one of the first points of contact for many of our customers, so you will play a vital role in understanding their needs, building trust and guiding them through the sales process. You will be responsible for handling incoming enquiries, proactively following up leads, qualifying customer requirements and securing appointments for our Stairlift Surveyors.
We are looking for someone who is commercially driven and motivated by results, whilst still delivering the high level of care and empathy expected when supporting customers with mobility needs.
About the Role
As a Customer Support Assistant / Telephone Sales, your primary responsibility will be to maximise every sales opportunity that comes into the business.
You will handle a high volume of inbound telephone enquiries, establish customer requirements, explain our products and services, overcome objections and convert enquiries into appointments for our Surveyors.
You will also be expected to proactively follow up quotations, enquiries and previous leads, helping to maximise conversion rates and ensure that potential customers do not get lost during the sales process.
The successful candidate will be confident asking customers for their business, handling sales objections and working towards challenging individual and team targets.
Alongside your sales responsibilities, you will provide administrative and customer support throughout the sales and installation journey.
Key Responsibilities
- Handle a high volume of inbound sales calls and enquiries, converting opportunities into appointments.
- Proactively follow up warm leads, quotations and previous enquiries to maximise sales opportunities.
- Qualify customers effectively by understanding their mobility requirements, property and stairlift needs.
- Build rapport quickly with customers and establish trust over the telephone.
- Confidently explain our stairlift products, services, pricing and key benefits.
- Recommend appropriate solutions based on the customer's individual requirements.
- Convert telephone enquiries into qualified appointments for our Stairlift Surveyors.
- Achieve and exceed agreed individual and team sales targets and conversion rates.
- Handle sales objections professionally and confidently, using effective questioning and closing techniques.
- Ask for the appointment and take ownership of progressing the customer through the sales journey.
- Maintain regular contact with customers where required to keep opportunities moving forward.
- Prepare and issue quotations for domestic and commercial customers.
- Accurately record all customer interactions, leads, appointments and sales activity within our Job Watch system.
- Work closely with Surveyors, Installations and other departments to ensure a smooth customer journey.
- Once a survey has converted into a sale, liaise with the Installations Manager to coordinate installation dates.
- Maintain accurate customer records, survey information and installation schedules.
- Develop an excellent knowledge of our products, services and competitors so you can confidently sell their benefits.
- Identify additional sales opportunities and maximise every customer interaction.
- Respond to non-sales enquiries professionally when required.
- Build and maintain positive relationships with customers, local authorities, housing providers and other key partners.
- Participate in the out-of-hours on-call rota, approximately 1 in 3 / 4 weeks. Additional payment is provided for this responsibility.
- Contribute positively to a target-driven, high-performing sales environment.
About You
We are looking for someone who is naturally sales-driven, confident on the telephone and motivated by achieving results.
You will ideally have:
- Proven experience in telephone sales, telesales, internal sales, customer service sales or a similar role.
- A demonstrable track record of achieving and exceeding sales targets.
- Confidence handling a high volume of inbound and outbound telephone calls.
- Excellent telephone manner and the ability to build rapport quickly.
- Strong questioning, listening, objection-handling and closing skills.
- A genuine passion for selling and converting opportunities into results.
- The confidence to ask customers for their business and secure appointments.
- Excellent verbal and written communication skills.
- A customer-focused approach with the ability to demonstrate patience, empathy and professionalism.
- Strong organisational skills and exceptional attention to detail.
- The ability to work effectively in a busy, target-driven and fast-paced environment.
- The ability to manage multiple leads and priorities without losing focus on sales.
- Strong IT skills and confidence using CRM, sales or job management systems.
- The ability to handle confidential customer information with discretion and integrity.
- A positive, enthusiastic and proactive attitude.
- A full UK Driving Licence as this role is split over 2 sites, LS27 7FE & LS15 4NF.
What We Are Looking For
This is a sales role first and foremost.
If you are someone who enjoys being on the telephone, thrives on targets, loves converting enquiries into appointments and takes pride in delivering excellent customer service, we would like to hear from you.
Experience within the stairlift, mobility, healthcare, home improvement, insurance, telecommunications or another telephone-based sales environment would be advantageous, but a proven ability to sell and deliver results is more important.
If you are commercially minded, motivated by success and want to join a growing company where your performance can make a real difference, this could be the opportunity for you.
Pay: £30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Telesales: 3 years (required)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
