The closing date is 12th Aug 2026
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Job summary
The role of the Outpatient Receptionist will be required to provide efficient and effective administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital and wider staff, based at Main Outpatients Yeovil District Hospital.
The team member will provide reception to Outpatients at Yeovil District Hospital. The post requires flexibility and the ability to provide a wide range of administrative skills using multiple hospital systems.
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Main duties, tasks & skills required
Reception duties in Outpatients YDH. Checking in, directing patients and making appointments.
Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Participate in team and Trust meetings as requested.
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About us
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
Flexible working options to help you balance work and life
NHS pension scheme for long-term financial security
Generous annual leave allowance to recharge and relax
A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
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Job description
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
The shift pattern is Monday - Friday inclusive 8.30am - 5pm with 1 hour break
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Person specification
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Qualifications
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Essential
5 GCSEs or equivalent qualifications including English Language Grade A - C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
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Experience
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Essential
Proven experience of providing customer focussed service. Proven experience in an administrative role. Proficient IT skills including keyboard skills and experience of Microsoft packages. Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Tracey Turk
[email protected]
01935384487
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Pay scheme
Agenda for Change
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Band
Band 2
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Salary
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£25272.00 to £25272.00 Yearly
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Contract
Permanent
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Working pattern
Full-Time
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Reference number
184-OL-OR-5564
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Job locations
Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
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