Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!
Sirva is an equal opportunities employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status genetic information or any other consideration made unlawful by applicable local legislation. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is Sirva’s policy to comply with all applicable country and local legislation. Sirva continually reviews all local and country legislation applicable to our recruiting practices. For more information, please send an email to
[email protected]
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at
[email protected] and let us know the nature of your request and your contact information.
DIRECTOR OPTIMIZATION AND TRAINING
One Team. One Purpose. One Global Impact.
Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.
MOVE WITH PURPOSE
Your Impact Starts Here
The Director, Client Finance Optimization & Training is responsible for leading global process improvement initiatives and building a best-in-class training and enablement capability across the Client Finance Organization.
This role plays a critical part in transforming how Client Finance operates globally by simplifying processes, improving efficiency, reducing hand-offs, and driving consistency in ways of working across regions. In parallel, the Director will establish and lead the training strategy, ensuring teams are equipped with the knowledge, tools, and capabilities required to deliver high-quality, consistent outcomes. Working in close partnership with Client Finance leadership, operations teams, and enabling functions, this role will act as a key driver of operational excellence, scalability, and continuous improvement.
In this role, you will be responsible for:
Process Optimization & Operational Excellence
- Lead the identification, analysis, and delivery of process improvement initiatives across the global Client Finance function
- Simplify and standardise end-to-end processes across processing, billing, revenue assurance, and client-specific activities
- Reduce operational inefficiencies, rework, and dependency on cross-team hand-offs
- Partner with regional and functional leaders to embed consistent, scalable ways of working
Global Ways of Working & Standardisation
- Define and implement global standards, frameworks, and best practices for Client Finance operations
- Drive adoption of standard operating procedures (SOPs) across all regions
- Ensure alignment of processes to support the evolving Client Finance “cell” model
- Balance global consistency with regional nuance where required
Continuous Improvement & Transformation
- Establish and embed a continuous improvement mindset across the Client Finance organisation
- Identify opportunities for automation, technology enablement, and workflow optimisation
- Partner with Finance, IT, and Transformation teams to implement scalable improvements
- Use data, metrics, and operational insights to prioritise and measure improvement initiatives
Training Strategy & Capability Development
- Define and lead the global training and enablement strategy for Client Finance
- Develop a structured, scalable training framework covering onboarding, continuous learning, and role-specific development
- Ensure training programs drive consistency, efficiency, and quality across all locations
- Build clear learning pathways, competency frameworks, and certification approaches
Training Delivery & Team Oversight
- Lead and develop a small global team of training coordinators / trainers
- Oversee the design, creation, and delivery of training content, materials, and learning programmes
- Ensure training is aligned to process changes, system updates, and operational priorities
- Monitor training effectiveness and continuously improve learning outcomes
Change Management & Adoption
- Act as a key change agent in supporting the rollout of new processes, tools, and ways of working
- Partner with leadership to drive adoption of process and system changes across the function
- Ensure training and communications are effectively aligned to support change initiatives
- Support post-implementation reviews and continuous refinement
Stakeholder Partnership
- Partner with Client Finance leadership, regional teams, and functional stakeholders to identify improvement opportunities
- Act as a trusted advisor on operational efficiency, process design, and capability building
- Collaborate with HR, L&D, IT, and Transformation teams to align efforts and drive outcomes
GROW WITH INTENTION
What You’ll Bring
- Degree in Finance, Business, Operations, or related field (or equivalent experience)
- Significant experience in shared services or operational finance environments
- Proven track record in:
- Process improvement / operational excellence (Lean, Six Sigma, or equivalent beneficial)
- Driving transformation and standardisation across global teams
- Designing and delivering training or capability frameworks
- Project Management experience
- Experience operating in a multi-regional, matrixed environment
- Strong understanding of financial processes, systems, and service delivery
JOB LOCATION: To facilitate collaboration across key business hours, this role is ideally located in Europe, however we welcome applications from candidates globally.
Ready to Move Forward?
If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.
As part of any recruitment process, the SIRVA Relocation Ltd (and any of its subsidiaries) collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
What information does the organisation collect?
The organisation collects a range of information about you. This includes;
- Your name, address and contact details, including email address and telephone number;
- Details of your qualifications, skills, experience and employment history;
- Information about your current level of remuneration, including benefit entitlements;
- Whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
- Information about your entitlement to work in the applied for location; and
- Equal opportunities monitoring information, including information about your ethnic origin, marital status, health, and religion or belief.
The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.
The organisation will also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.
Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).
Why does the organisation process personal data?
The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.
In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work before employment starts.
The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.
Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not.
The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.
Where the organisation processes other special categories of data, such as information about ethnic origin, health, religion or belief, age, gender or marital status, this is done for the purposes of equal opportunities monitoring with the explicit consent of job applicants, which can be withdrawn at any time by contacting a member of our recruiting team.
If your application is unsuccessful, the organisation will keep your personal data on file in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.
Who has access to data?
Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.
The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks.
How does the organisation protect data?
The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.
For how long does the organisation keep data?
If your application for employment is unsuccessful, the organisation will hold your data on file for six months after the end of the relevant recruitment process.
If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.
Your rights
As a data subject, you have a number of rights. You can:
- Access and obtain a copy of your data on request;
- Require the organisation to change incorrect or incomplete data
- Require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
- Object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
- Ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data.
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organisations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
