At AO, our values keep us focused on what matters most — and we know our people are our greatest asset. As an HR Advisor, you’ll play a key role in maintaining our reputation as a 5* place to work, acting as the first point of contact for all things HR, with a strong focus on Employee Relations.
You’ll provide fair, impartial guidance to managers across the business while working within a supportive, collaborative team that isn’t afraid to challenge each other (and regularly debates the next snack choice!).
No two days are the same in this fast-paced role. You’ll manage a variety of cases, support managers through processes, and help improve how we work to ensure consistent, ethical decision-making. If you’re ready to get stuck in and make an impact, we’d love to hear from you.
Contract: 12-month fixed-term contract
Hours: 37.5 hours per week
Shift Pattern: Monday to Friday
Working Hours: 8:00am - 4:00pm, 9:00am - 5:00pm, or 12:00pm - 8:00pm
Manage and respond to queries in our Manager Advice ticket system and our Manager Advice Line.
Be a first point of contact to guide stakeholders through the correct procedures, following company best practices.
Complete admin tasks such as issuing meeting invite letters and note-taking.
Providing support with drafting outcome letters from cases such as disciplinaries, grievances and appeals
Provide guidance to line managers that is not only prompt but legally compliant.
Manage your caseload and ER matters within remit from inception to completion.
Prepare and coach managers on cases such as disciplinary, grievance, poor performance, probation, conducting investigations, preparing documentation, and running a variety of formal meetings.
Escalate complex/serious issues to the Senior HR Advisor and HR manager when required.
Proactively manage the co-ordination and administration of caseload including any related correspondence.
Work with other members of the team to ensure cross-collaboration and peer review of advice when needed.
Support, review and maintain our HR documentation, including manager guides, letter templates and policies where required
Essential
Solid understanding of UK employment law
Well organised and comfortable managing a busy workload and deadlines
Strong communication skills, be able to influence at all levels of the business
Ability to deliver pragmatic solutions, with a methodical approach to problem solving
Use your own initiative to enhance working practices
Collaborative team player who supports others
Self-motivated, proactive and adaptable
Desirable
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
33 days holiday
At least 5% contribution pension scheme
Enhanced Maternity, Paternity and Adoption Packages
Make a difference day (x2 fully paid charity days a year)
Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.
To see all our benefits and perks, visit our AO Benefits page.
