Processing orders in a timely manner, ensuring accuracy. Co-ordinating order and date amendments. Liaising with the relevant departments to ensure the customer requirements are met. Responsible for ownership of orders/accounts ensuring no orders are in the past.
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Answering telephone calls/emails from customers or internal company departments
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Inputting all customer orders on the company ERP System – SAP
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Ensure all order details are supplied by the customer and contact customers where information is missing
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Ability to manage customer accounts and be the main point of contact for all order related queries
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Managing quality checks on all orders
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Managing daily reports ensuring there are no issues with orders
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Control bulk order management and reduce bulks accordingly when cut length schedules are received, whilst also ensuring that bulk orders are phased correctly
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Liaise with Planning, Transport, Sales, and Operations departments when required to effectively manage customer order requirements, to provide the best experience for the customer
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Liaise with customers regarding delays due to manufacture/stock
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Routing of complaints to the aftercare department
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Updating customers when lead times cannot be met
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Professional telephone and email manner
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Attention to detail
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IT literate
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Ability to work under pressure
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Able to use own initiative
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Flexible
It is the responsibility of all personnel to:
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Report compliance concerns, issues, and failures
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Participate in training as required
All personnel have a responsibility for taking reasonable care of themselves and others who may be affected by your actions or omissions. You must follow all instructions and training given to you and ensure compliance with all safety policies and procedures at all times.
Order Fulfillment Team Leader
Click the '' button below, select 'HR - Careers' from the Business Unit drop down, and send your cover letter and CV via email to [email protected].
