The Events & Visitor Experience Manager is responsible for developing, planning, coordinating and delivering an exciting and commercially successful programme of events and activities at the museum.
The role will ensure that events provide an excellent visitor experience while contributing positively to visitor numbers, admissions income, secondary spend, Gift Aid income, memberships and the overall financial performance of the museum.
The postholder will work closely with all museum teams to ensure that events are well planned, safely delivered and provide a consistent and engaging experience for visitors.
The role will also identify opportunities to improve the museum’s wider visitor experience and encourage visitors to stay longer, spend more and return in the future.
Key Responsibilites
- Events Planning & Development
- Event Delivery
- Monitor & Improve Visitor Experience
- Work with wider team to improve Commercial Performance
- Marketing & Promotions
- Managing Third-Parties
Skills
- Excellent organisational and planning skills.
- Strong project management abilities.
- Excellent communication and interpersonal skills.
- The ability to manage multiple priorities effectively.
- Strong problem-solving skills.
- A practical and hands-on approach to event delivery.
- Commercial awareness.
- Good financial and budget management skills.
- The ability to motivate and coordinate staff and volunteers.
- Excellent customer service skills.
- Confidence dealing with external organisations and suppliers.
- Good written and verbal communication.
- Good IT skills, including Microsoft Office or equivalent systems.
- The ability to remain calm and effective under pressure.
Personal Qualities
- Enthusiastic about museums, heritage and visitor attractions.
- Passionate about delivering an excellent visitor experience.
- Creative and able to develop new ideas.
- Commercially aware without losing sight of the museum’s charitable and heritage objectives.
- Friendly, approachable and professional.
- Highly organised and reliable.
- Proactive and willing to take responsibility.
- Comfortable working with both paid staff and volunteers.
- Flexible and willing to work evenings, weekends and public holidays when events require.
- Able to work independently while also being an effective team member.
The post is offered on a part-time (0.6FTE), 6-month contract, with the possibility that the contract will be extended.
Pay: £16,000.00-£17,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
