Are you a high-performing telesales professional who thrives in a fast-paced, high-volume environment? Variety Funerals is looking for a Senior Telesales Executive to join our growing team in Towcester.
This is a pure telesales role focused on conversion. You will be responsible for managing a consistent flow of inbound calls from interested families, as well as maintaining a high volume of outbound calls to follow up on direct digital enquiries. There is no cold calling involved; you will be working exclusively with high-intent, warm leads.
The Role:
This is a 100% office-based, phone-centric position. You must be comfortable navigating sensitive conversations while maintaining a sharp focus on securing the sale and meeting performance targets.
- Inbound & Outbound Activity: You will handle a high volume of incoming sales enquiries while proactively calling back prospects who have requested information online.
- Consultative Closing: You will guide families through our Variety Solo and Plus packages for when a person has passed away.
- Explain the benefits of our FSCS protected funeral plans and close the sale.
- Direct Pipeline Management: You will manage your own pipeline of warm leads through our CRM, ensuring no enquiry is left without a follow-up.
- Compliance & Care: Working within FCA guidelines to deliver "good customer outcomes," ensuring families receive clear, accurate information during their purchase.
What We Are Looking For:
- Experienced Telesales Closers: A minimum of 2 years of experience in a high-activity telesales or "one-call close" environment.
- Phone Stamina: You are at your best when the phones are busy and you are moving from one call to the next.
- Empathetic Persuasion: The ability to remain compassionate and patient with families while remaining focused on the sales objective.
- Target Driven: A competitive nature with a desire to maximise your earnings through our uncapped commission structure.
Qualifications & Requirements:
- A proven track record in phone-based sales (Telesales, Account Management, or Recruitment).
- A professional and reassuring telephone manner.
- Strong IT literacy and the ability to update CRM records accurately between calls.
- Must be within commutable distance of Towcester.
What We Offer:
- Stability & Reward: £32,000 Basic Salary + Uncapped Commission (£40k–£45k realistic OTE).
- No Cold Calling: All leads are generated via our national marketing campaigns.
- Professional Perks: Private GP access, 28 days holiday (including bank holidays), free on-site parking, and a comfortable, air-conditioned office.
- Team Culture: Join a small, high-energy team that supports one another and celebrates success.
Pay: £40,000.00-£46,000.00 per year
Work Location: In person
