Post Title: Customer Advisor
SBU/Department: Hertfordshire Sports Village
FTE: 1.0 fte (working 37.5 hours per week or pro-rata) part-time welcomed
Duration of Contract: Permanent
Annual Leave: 23 days or pro-rata plus standard public holidays rising to 26 days after 4 years continuous service
Location: Hertfordshire Sports Village, de Havilland Campus, University of Hertfordshire, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9EU
You only get one opportunity to create a first impression, and our team of Customer Advisors create just that. Are you passionate about detail and able to consistently deliver fantastic guest-orientated service? Our vision is to be Hertfordshire’s leading facility and service provider of sports, health, and fitness. To help us achieve our vision, we are looking to recruit a Customer Advisor to enhance our vibrant and welcoming team.
Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students, and staff of the University of Hertfordshire. Proudly named as one of Leisure and Hospitality’s 20 Best Companies to Work For in 2021, Hertfordshire Sports Village is committed to ensuring our staff team are connected and engaged. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference, we would love to hear from you.
Main duties and responsibilities
Working as part of the customer service team from our front of house desk, you will keep up to date with business developments to give the most full and accurate information to our guests and have excellent attention to detail. Our Customer Advisors will deal with face-to-face, telephone and electronic enquiries. This position requires flexibility to team and workload requirements as part of the operational team, including early, late and weekend shifts as well as bank holidays.
Skill and experience required
We are looking for a candidate who is personable and able to multi-task and prioritise tasks effectively. You must be able to use your own initiative, be proactive, work well under pressure, able to work as part of a busy and friendly team and a people person who enjoys the satisfaction of helping others and solving problems. It is also desirable to have gained experience within a call centre or customer service environment.
Qualifications required
Educated to a minimum of GCSE’s grade C/4 or above including Math’s and English, or equivalent. A high level of written and spoken English is also required. A-Level or equivalent industry specific qualifications in hospitality management are desirable.
Please view the job description and person specification for a full list of the duties and essential criteria.Please attach a personal statement showing clearly how your skills and experience match the Person Specification.
Internal applicants – please ensure you apply via your employee self-service portal.
We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.
Contact Details/Informal Enquiries: Ian Forbes (Operations Manager)
[email protected]
Closing Date: 19 August 2026
Interview Date: w/c 24 August 2026
Reference Number: REQ000846
Date advert placed: 05 August 2026
Employee Benefits include:
-
A competitive salary with opportunities to progress
- Annual bonus
- Free Gym Membership
- Specific induction and ongoing support, training, development and progression opportunities
- Up to 26 days annual leave per year + 8 Bank Holidays, sick pay & pension scheme
- Access to University and Associated College courses
- UNiDays, TOTUM and Galleria discount cards
- Discounted travel on UNO buses
- Regular staff social events
- Exercise ‘Healthy Hour’
- And much more . . .
Equipped with a positive approach, the ability to work hard and with the ongoing professional development we provide, you will have opportunities to progress within your role as well as gain experience in wider areas of the business. Apply today.
We are a committed equal opportunities employer and candidates wishing to work part time or on a role share basis should state this when applying.
Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts
