Job Overview
Reporting To
Head of Operations & Delivery
About Us
Cheshire Pointing Ltd is one of the North West's leading brickwork restoration and repointing specialists, working across residential, heritage and commercial properties.
As the business continues to grow, we are looking to recruit an Operations & Customer Support Assistant to support our Operations Department and help us continue delivering an excellent customer experience.
This is a fully remote role with flexible working hours, making it ideal for someone looking to work around family commitments, school hours or other responsibilities.
The Role
You will work closely with our Head of Operations & Delivery, supporting the day-to-day running of live projects and ensuring customers receive a professional and efficient service from start to finish.
The role will involve a mixture of administration, customer communication, scheduling support and supplier coordination.
No previous construction experience is required, although strong organisational and communication skills are essential.
Key Responsibilities
· Customer communications and updates
· Assisting with project scheduling
· Booking scaffolding and skips
· Liaising with suppliers and subcontractors
· CRM administration and record keeping
· Preparing invoices and supporting payment collection
· Assisting with material orders
· Managing operational paperwork and documentation
· General administration support
· Supporting the wider operations team where required
What We Are Looking For
· Highly organised and reliable
· Strong attention to detail
· Good written and verbal communication skills
· Comfortable using Microsoft Office and online systems
· Ability to manage multiple tasks at the same time
· Self-motivated and able to work independently
· Professional and friendly approach with customers
Desirable But Not Essential
· Administration experience
· Customer service experience
· Scheduling or coordination experience
· Experience working remotely
· Salesforce Software experience
Why Join Us?
· Fully remote position
· Flexible working hours
· School hours considered
· Friendly and supportive team environment
· No commuting costs
· Opportunity to grow with the business
· Family-friendly role that can fit around existing commitments
Full training will be provided.
Pay: £10,816.00-£13,520.00 per year
Benefits:
Application question(s):
- Confident telephone manner, with the ability to engage professionally with customers, understand their requirements, handle enquiries efficiently, and provide a helpful first impression of the company. Must be comfortable making and receiving calls, asking relevant questions, and recording information accurately.
- The role requires core working hours of approximately 3–4 hours per day, Monday to Friday, preferably during the morning. A regular and reliable working pattern is important, as the position involves dealing with customer enquiries, follow-ups, and daily administrative tasks in a timely and professional manner.
Experience:
- customer support: 5 years (required)
- Salesforce: 1 year (preferred)
- Construction: 1 year (required)
- Quickbooks: 1 year (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Remote
