Location
Poole, Dorset, England
Location description
Hybrid between home and Poole – minimum 2 days per week in the office
In line with our values and our commitment to supporting the development and progression of our people, this opportunity is currently only available to RNLI staff and volunteers. If we are unable to make an appointment through this process, we will consider opening the role to external applicants. #LI-DNI
The RNLI is a charity with the purpose to save lives at sea with a vision to save every one. We provide a 24-hour lifeboat search and rescue service, lifeguards, fundraising, and drowning prevention. Our frontline lifesavers and fundraisers need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to join that team and help save lives every day.
We are looking for a Product Owner to join our FM&M (Fundraising Marketing and Media) Applications team, ensuring the RNLI's CRM platform delivers maximum value to the organisation by enabling colleagues, volunteers and supporters to engage effectively with the RNLI through reliable, user-focused and continuously improving CRM capabilities.
This is an exciting opportunity to make a real difference. You will be coming into this new role at an interesting time as we shape the organisation to take on the challenges of the future with the delivery of our 5-Year Plan (2026 to 2030) in support of our overall RNLI strategy 2040.
As FM&M Product Owner you will be responsible for the strategic ownership, adoption, optimisation and continuous improvement of the RNLI's CRM platform and associated tools and capabilities. Working closely with business stakeholders, suppliers, technology teams and data teams, you will take ownership, define and maintain the CRM backlog, roadmap, prioritise demand, champion user needs and ensure that CRM capabilities support organisational objectives.
You will lead and develop a team of CRM Specialists, creating a high-performing, resilient and continuously improving function whilst ensuring key knowledge and capabilities are sustained for the future
Acting as the primary business and technical owner of the CRM product you will balance strategic outcomes, business priorities, user experience, platform capability, operational stability and value delivery, while providing leadership across CRM-related initiatives, ensuring that investments in CRM technology deliver measurable benefits to the organisation.
To be considered as our new FM&M Product Owner you will be someone who is passionate about delivering value through technology and constantly seeks opportunities for improving user experiences. You will also need;
- Demonstrable product ownership experience
- Experience managing enterprise CRM platforms.
- Experience building and maintaining product roadmaps.
- Experience defining and prioritising backlogs and requirements.
- Proven experience working with third-party suppliers and delivery partners.
- Has supported organisational change and technology adoption.
- Experience in managing internal and external suppliers or vendors
- Knowledge of Fundraising and Marketing
- Excellent communications, team building and negotiation skills.
- Degree-level qualification or equivalent professional experience.
If this sounds like you, and you are someone who is naturally curious, proactive and customer-focused, with the ability to balance business priorities, user needs and technical considerations whilst taking ownership of outcomes and championing change that helps the RNLI maximise the value of its CRM platform in support of its lifesaving mission. – apply today!
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
