Hours: 8 hours per week - working each Saturday
Contract: Part-time
Salary: £5,287 p.a. pro rata amount
Main Duties:
- Support bookshop manager to actively drive shop and online sales to maximise shop profitability and achieve annual budget
- Support bookshop manager to drive Gift Aid on donations to maximise income and achieve bookshop targets
- Assist bookshop manager to support volunteers
- Deliver excellence in customer service at all times and actively respond and listen to customers and volunteers to demonstrate time and care
- Champion sustainability wherever possible across the bookshop operation
- Support bookshop manager to maintain a high standard of presentation of merchandise
- Support bookshop manager to oversee all bookshop operational matters relating to successful running of shop
- Support bookshop manager to manage and operate agreed stock rotation system
- Support bookshop manager to initiate and implement programme of promotional activity and events
- Follow agreed till, cashing up and banking procedures
- Support bookshop manager in proactive use of social media to promote the shop and engage with the local community
- Support bookshop manager with training of prospective and existing volunteers
- Show real appreciation to donors for all donated items at all times
- Support the Hospice Fundraising and Communications teams to promote key events in the shop and the organisation as a whole
- Support bookshop manager in recruitment and induction of new employees and volunteers
- Act as an ambassador for The Hospice and proactively build links within the local community.
Qualifications, Skills, Experience and Knowledge - A passion for retail and a ‘people person’
- Good general standard of education
- A love of reading, a keen interest in books and an understanding of the benefits of reading
- Have previous charity retail experience
- Strong communication and interpersonal skills – empathetic and patient
- Strong operational and organisational skills
- Good numeracy - confident working with figures and reports
- Confident IT user
- Ability to work under pressure and multi task in a busy and fast moving environment
- Physical strength and pace to cope with regular manual lifting and handling
- Flexibility
- Driver with own transport
For an informal discussion, or to find out more please contact Sam Lees (Director of Sustainable Trading) on 01442 869550. To contact HR please email [email protected]
This list of tasks and responsibilities is not exhaustive and the job holder may be required to undertake other relevant and appropriate duties as required by the Manager. This Job Description can be amended by agreement with the Post Holder and Manager
Please note; applicant shortlisting will take place as and when suitable individuals apply. As such, we would strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed. Interview arrangements will be communicated via email, so please check your email regularly.
This role will require a basic DBS check.
Pay: £5,287.00 per year
Work Location: In person
