Role Description
Leading the bar team, you are responsible for ensuring the delivery of a high class bar operation. You will lead our 6 bars in the venue, helping to serve welcome drinks and cocktails for party bookings, and draught beers or soft drinks for those taking a break in their CUBE journey. Managing and mentoring a team of approximately 20 bar staff.
Essential Duties and Responsibilities
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Orchestrating and leading a top quality bar service.
- Supervising multiple bar teams on shift, ensuring staff follow direction.
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Rotating staff as required during shifts according to customer flow.
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Organising shifts and rotas for staff.
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Liaising with the Payroll manager for any updates or queries.
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Dealing with staff and operation issues locally, or escalating to the correct department lead as required.
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Dealing with escalated complaints and customer issues.
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Monitoring and ordering stock, always ensuring sufficient levels and checking deliveries are correct.
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Liaising with suppliers for deals, promotions and new products.
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Managing HR or performance-based issues, including 121s and disciplinaries.
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Managing budgets, margins and P&L.
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Working with other managers for large bookings or venue updates.
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Delegating tasks and responsibilities to supervisors and team leaders.
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Assisting with Bar service as required by customers levels.
Other Duties and Responsibilities
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Ensure all training is promptly completed and documented.
- Review hygiene audits and mystery shopper reports.
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Contribute to and suggest ways of improving company processes.
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Design and implement new procedures as directed by senior team, including seasonal menu changes.
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Onboarding and training of newer members of the team.
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Fire Marshall and First Aid responsibilities.
Skills
Technical
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5 years of Bar experience.
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Experience leading large teams including back-office responsibilities.
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High volume bar operation experience.
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Experience leading bar operations in venues with multiple bars.
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Recruiting, building and training teams of bar staff.
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Implementing processes to improve service and operations.
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Cocktail making and premium drink mixing.
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Accurate free-pouring ability
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Personal License.
Personal
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Flexibility to work regular evenings and weekends.
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Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
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Engaging and pleasant persona to extend the customer experience.
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Strong leadership qualities.
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A keen eye for detail, never compromising on standards.
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Ability to think on your feet and adapt to the changes of a growing company.
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