Overview
We are seeking a dedicated Patient Liaison Administrator to join our healthcare team. This role is vital in ensuring smooth communication between patients and medical staff, providing exceptional administrative support, and enhancing patient experience. The ideal candidate will possess strong organisational skills, excellent communication abilities, and prior office experience. This position offers an opportunity to contribute to a compassionate healthcare environment while developing professional skills within a supportive team.
Duties
- Act as the primary point of contact for patients, answering queries via phone, email, and in person with professionalism and empathy
- Schedule appointments and manage patient records accurately using our electronic health record system
- Coordinate with medical staff to facilitate patient care and follow-up appointments
- Assist with administrative tasks such as data entry, filing, and processing correspondence
- Ensure compliance with confidentiality and data protection regulations at all times
- Support the preparation of patient documentation and assist in the organisation of clinic workflows
- Maintain a welcoming environment for patients and visitors, ensuring their needs are addressed promptly
Skills
- Proven office experience, demonstrating organisational efficiency and attention to detail
- Excellent verbal and written communication skills in British English
- Strong interpersonal skills with the ability to handle sensitive situations tactfully
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar programmes
- Ability to prioritise tasks effectively in a busy healthcare setting
- Compassionate approach with a commitment to providing outstanding patient service
- Organised, reliable, and able to work independently or as part of a team
This role is ideal for individuals seeking meaningful work within the healthcare sector who are committed to delivering high standards of administrative support.
Pay: £24,784.50 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
