Job context:
It is most likely that you will be the first person that our guests will meet, and the first impression that you give effects greatly what they think of the Hotel. Therefore, you are expected always to be well presented, to treat the guests in a friendly and professional manner, and to personally assume responsibility for resolving any queries or requests they have.
Scope and Purpose of the job
To assist in the organisation, supervision and smooth running of Reception and the night team, to ensure all guests are treated in the correct manner, and that all tasks are completed in accordance with Company procedures.
About The Role
Primary duties and responsibilities
- Receiving and registering guests on arrival, bearing in mind confidentiality and Data Protection at all times
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Running night audit using property management system (PMS) software and making sure the checklist and reports are done, stored in order and sent to the related departments.
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To be fully conversant with all facilities and services in the hotel, provide maximum guest satisfaction at all times, report any issues to management
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Cash handling/reconciliation
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To be conversant with and to operate all in-house administration procedures and to be able to operate effectively all business equipment required in the operations of Reception.
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To be familiar with all areas of night operation and supervise the night team to ensure a high standard of service is provided.
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Making sure all night staff are fully trained with the latest procedures, Health and Safety and Security to be confident to do their tasks appropriately.
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Arranging Rota for the night staff and making sure to plan accordingly with the future events, busy nights.
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To be fully conversant and comply with health, safety, hygiene, fire and security regulations and procedures of the hotel, and to ensure others are aware of their responsibilities in this regard.
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To ensure that a high standard of cleanliness and hygiene is maintained at all times in the hotel
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Assume responsibility for handling all accident and incident reports and logging and communication of the information.
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Work with the night team to ensure that the hotel is safe and secure, reporting any suspicious activity/security breaches to hotel management
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Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests and any other issues that may arise
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Check setups for functions are done correctly for the following day
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Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments
Coming to shifts on time and if there is any emergency to be happened, inform Duty manager for the absence at least 4 hours prior to your start time.
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Required Criteria
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Computer literate to include Excel, Microsoft office
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Welcoming, friendly, helpful demeanor
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Excellent organizational skills
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Ability to multi task and work under pressure
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Flexible working pattern
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Excellent interpersonal skills
Previous experience within a Night Supervisory role in a 4* hotel
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Desired Criteria
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Any other duties as required by Management.
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To assist and take part in training courses as required.
Skills Needed
About The Company
Loughview Leisure Group invites travelers to experience an unmatched hospitality journey, spanning three distinctive properties that echo the rich culture and charm of Northern Ireland.
Firstly, the prestigious Ten Square Hotel in Belfast stands as a beacon of urban sophistication. As a 4-star establishment nestled in the heart of the vibrant city, it seamlessly marries relaxed elegance with a heartfelt welcome. Known both locally and nationally, Ten Square has carved its niche not just for its unparalleled location but also for an ambiance that resonates with an authentic spirit of hospitality. Every luxury bedroom has been crafted with meticulous attention, ensuring guests experience a comforting retreat amid the city's hustle.
A short distance away in Newtonabbey, the Chimney Corner Hotel encapsulates what it means to offer value without compromising on comfort. As a 3-star jewel in the hospitality crown of Greater Belfast, this hotel is a testament to the fact that luxury isn't always about price. With its commendable facilities and an array of comfortable rooms, Chimney Corner offers guests an indulgent stay that doesn't weigh heavy on the pocket.
Company Culture
Lastly, for those yearning for a serene escape, the doors of our hotel in the Kingfisher Country Estate are always ajar. Set amidst a sprawling 220 acres of wooded parkland, it's not just a hotel, but a realm of tranquility. Golf enthusiasts will particularly relish its proximity to the championship Templepatrick Golf Course, a canvas of green that challenges and delights in equal measure.
With Loughview Leisure, every journey, be it a city escapade or a countryside escape, promises to be a memory etched in luxury, comfort, and unmatched hospitality.
Recognised not only for our exceptional guest experiences but also for our commitment to employee growth and satisfaction, we proudly wear the badge of a 'Great Place to Work'. Our team is the heart and soul of our establishments, continuously elevating the standard of service and forging memorable connections with guests.
If you have the spirit of service, a passion for excellence, and a desire to be part of a close-knit team that values collaboration and personal growth, then we invite you to join our family.
Embark on a fulfilling career with Loughview Leisure and shape the future of hospitality with us.
Company Benefits
At Loughview Leisure Group, we believe that excellence isn't just about where you work, but also about how you're valued.
While we pride ourselves on being a great place to work, it's our comprehensive suite of benefits that truly sets us apart. Every member of our team enjoys not only a stimulating and supportive work environment but also a range of perks designed to enhance their personal and professional well-being.
From continuous learning opportunities to competitive compensation packages to team-building events, we ensure that our family feels appreciated, motivated, and primed for success.
With Loughview Leisure, you're not just part of a team - you're part of a community that cares.
Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Free meals during shifts
Salary
Not disclosed
