Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, we want to hear from you! Our Home Ownership team are recruiting an Administrator on a full time, fixed-term basis for an initial period of 6 Months.
In this varied role, you'll join the team and provide all-important administrative support by:
- Responding to home ownership and leasehold related queries from internal and external stakeholders and customers, by email and over the phone.
- Processing refunds.
- Manning the central Home Ownership Services inbox.
- Providing initial advice and guidance to internal and stakeholders on home ownership & leasehold related matters.
- Inputting data and management of digital records – ensuring all information held is accurate and up to date.
- Our Leasehold & Commercial Manager, Chantel, describes the role as “interesting work where every day is different”. You'll be joining a supportive and collaborative environment where you can utilise your customer service skills whilst gaining exposure to Leasehold activities.
Our Ideal Candidate?
- You'll have experience of providing administrative support.
- You'll have experience using a range of Microsoft packages including Excel and the ability to learn in-house systems.
- You're confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times - we can support you to develop your technical knowledge of property maintenance and repairs!
In this role, you can expect to work from the office a minimum of 3 days per week with 2 days per week working from home.
Who are Midland Heart? We're a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Scroll down below for a full Role Profile. Applying is easy - simply register on our candidate portal and submit a CV and a Cover Letter (no more than 500 words) explaining how you'll make a success of the role.
Please note, we are unable to accept applications without a Cover Letter. Assessments are currently due to take place on Friday 12th Juneat our Birmingham Head Office located on Bath Row.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
