Company Overview
Mansfield Park Surgery is a dedicated healthcare provider specialising in primary care services as a GP Surgery, committed to delivering compassionate, patient-centered medical care.
Summary
We are seeking a friendly, organised Receptionist/Patient Advisor who has exceptional attention to detail to join our team at Mansfield Park Surgery. This role is vital in ensuring smooth patient interactions, managing appointments, and supporting our healthcare professionals in providing excellent care.
Please only apply if you have relevant experience, and live locally.
Are you highly organised and able to juggle multiple priorities at once?
Do you enjoy helping people and making a difference when they need support most?
Do you have exceptional attention to detail?
We are looking for a professional, compassionate, and resilient Patient Advisor/Receptionist to join our busy GP surgery team.
This is a fast-paced role where no two days are the same. You'll be the first point of contact for our patients, managing a high volume of telephone calls, welcoming patients at reception, booking appointments, processing information accurately, and supporting the smooth running of the practice.
To thrive in this role, you'll need to:
Remain calm and professional under pressure
Be a fast learner with good retention of information
Have excellent attention to detail
Be highly organised and able to prioritise effectively
Communicate confidently and compassionately with people from all backgrounds
Be comfortable working in a busy environment where demands can change rapidly
Work well as part of a supportive team
Understand the importance of confidentiality and discretion
This role can be challenging at times. You may be supporting patients who are anxious, distressed, unwell, or frustrated. The ability to remain empathetic, patient, and professional is essential. In return, you'll be joining a dedicated team providing a vital service to the local community. Every day offers the opportunity to make a genuine difference to patients' experiences and wellbeing. If you're looking for a rewarding role where your organisational skills, resilience, and people skills will be valued, we'd love to hear from you
Our shift timings are 8am to 2pm, 12.30pm to 6.30pm and 7.15am to 1pm. Each 30 hour week is made up of a combination of those shifts.
Hope that helps,
Qualifications
- Proven experience as a medical receptionist / patient service representative or similar role.
- Strong knowledge of Emis Web & Docman
- Familiarity with medical coding and administration
- Excellent communication and customer service skills
- Ability to handle sensitive and confidential information with discretion.
- Proficiency in Microsoft Office Suite.
- Prior experience in a clinical or healthcare setting is preferred.
Only applicants who are already living locally and have the necessary qualifications and experience should apply.
Job Types: Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
