At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.
Acting as the primary point of contact between residents and service delivery teams, ensuring clear, accurate and effective communication throughout projects.
Building positive relationships with residents and fostering trust between the business, clients and local communities.
Explaining project processes, planned works, retrofit measures and the benefits these improvements will provide.
Working closely with Project Managers, Contract Managers, Contract Delivery Managers, planners, subcontractors, clients and office teams to support successful project delivery.
Coordinating and scheduling appointments for surveys, installations and other project milestones, keeping all parties informed of progress.
Managing resident enquiries, complaints and concerns professionally and empathetically, escalating where appropriate and ensuring issues are followed through to resolution.
Supporting customer satisfaction monitoring activities and contributing positively to performance outcomes.
Maintaining accurate and up-to-date records of resident interactions, appointments, services requested and project outcomes.
Providing resident feedback and insights to management to help drive continuous service improvement.
Ensuring compliance with company policies, procedures and service standards.
Collaborating with planning and operational teams to maximise workforce productivity and minimise cancelled or missed appointments.
