Location: Cassington - Materials Recovery Facility
About the Company: About the Company: With over 50 years of experience, M&M Waste Solutions is a trusted, family-run business delivering high-quality, hassle-free waste services across Oxfordshire. As we continue to grow, we are investing in our people, driving a greener future, and looking for motivated individuals to join us on the journey.
Purpose of the Role: To deliver a reliable, high-quality customer service experience by handling calls, emails, and customer queries efficiently, resolving issues with confidence, and maintaining strong relationships with customers and internal teams.
Reporting to: Customer Service Team Leader
Key Responsibilities:
· Handling customer enquiries via phone and email.
· Managing customer requests, queries and complaints.
· Providing clear and confident responses to customers.
· Working closely with internal teams and departments to resolve issues.
· Maintaining accurate records and communication.
· Managing order processing, payments, documentation and ensuring compliance with relevant regulations.
· Be willing to learn and provide weighbridge cover as part of the wider team (full training provided).
Essential requirements
- Minimum 1 year experience in a customer service role.
- Experience in at least one of the following:
- Office-based customer service environment.
- Call centre or high-volume phone-based role.
- Customer-facing role involving regular phone and email communication.
- Experience handling customer queries, complaints, or service issues.
- Confident using the telephone as a main communication tool.
- Basic computer literacy (Outlook and Microsoft Office).
- Someone reliable, proactive and able to work independently.
Desirable
· Experience using a CRM system.
· Industry knowledge (waste / logistics or similar).
· Knowledge of Oxfordshire area.
· Experience working in an office-based environment.
· Full driving licence
What will make you successful
- You are confident dealing with customers, even in challenging situations.
- You take ownership, solve problems and manage your time independently to stay productive.
- You stay organised and maintain strong attention to detail when handling multiple tasks.
- You are quick to learn new systems and adapt to changes.
- You are reliable, communicate clearly and are a strong team player.
Work Environment:
· Office based at Cassington MRF
· Working hours: Monday to Friday 07.30 to 16.30 plus one Saturday per month (on a rota basis) 07.00 to 12.00
· PPE requirements in operational areas
Salary: £28,000 per annum
Benefits:
- Generous holiday entitlement 24 days + Bank Holidays
- Company pension scheme
- Employee Assistance Programme
- Full PPE & uniform supplied
- Cycle to work scheme
- Free flu jabs
- On-site parking
How to Apply:
If you’d like to be part of a growing team and contribute to a more sustainable future, click and apply now!
M&M Waste Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Personal data provided to M&M Skip Hire Ltd is held in accordance with the provisions of the GDPR and related UK data protection legislation. The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the selection of this role. Your personal data relating to the application will be held for 3 months after which time all details will be destroyed.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Ability to commute/relocate:
- Cassington OX29 4FL: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have experience handling a high volume of customer calls and accurately logging information into a CRM or computer system?
Work Location: In person
