Club Support – Snap Fitness - Windsor
PURPOSE OF ROLE & CONTEXT OF ROLE
The Club Support staff member at Snap Fitness Windsor will be responsible for supporting and reporting to the Club Manager with the running of certain aspects of the club. They will report directly to the Club Manager with specific daily, weekly & monthly set tasks which will be primarily reception and admin-based, all focused on sales and member retention.
The successful candidate will have a keen interest in health and fitness, and have previous customer service experience from any commercial business sector (but ideally from the leisure industry).
The role will be primarily customer-facing and involve working in a team. As such, outstanding communication and interpersonal skills are essential. Good administration and organisational skills are also a must.
KEY AREAS OF RESPONSIBILITY
Sales & member retention
Dealing with prospective members' enquiries and/or visits to the club.
Converting telephone enquiries into appointments.
Daily management of the membership system; uploading accurate information of all prospects/members.
Providing ‘on the floor’ support to members with an enthusiastic approach.
Developing a membership experience to ensure all members feel valued, in order to increase member satisfaction and longevity (which in turn will lead to better referrals). This includes:
- Maintaining the club to the highest of standards, ensuring that the member experience exceeds their expectations.
- Using a proactive approach to club cleanliness - supporting the contracted cleaners by completing ad hoc cleaning whenever required.
- Maintaining adequate stock of club essentials, such as disposable wipes, toiletries and sanitiser.
- Ensuring gym equipment is maintained to full working order and always clean.
- Developing skills within the Fitness Industry to ensure you provide excellent customer service and are able to help members with queries on the gym floor.
Job Type: Part-time with potential to add hours. Working hours will be between 8am and 8pm Mon – Fri. Saturday morning 9am-12pm every week.
Pay: £10.85-£12.71 per hour
Benefits:
- Company pension
- Gym membership
- On-site parking
Work Location: In person
