Guest Services Manager Nights
Holiday Inn Express Burnley | Minimum 16 Hours per Week | £13.21 per Hour
We're looking for a reliable and friendly Guest Services Manager Nights to join our team at Holiday Inn Express Burnley.
Working overnight shifts (10:45pm to 7:00am), you'll be responsible for providing excellent guest service, handling late check-ins and early departures, completing night audit procedures, preparing for breakfast service, and ensuring the hotel remains safe and secure throughout the night.
This is a lone-working role,so you'll need to be punctual, dependable and confident working independently. You'll be comfortable making decisions, solving problems, and taking responsibility for the smooth operation of the hotel overnight. Additional hours may be available through extra night or late shifts.
We're looking for someone who:
- Has previous experience working nights
- Is confident completing financial tasks, including night audits and reports
- Enjoys preparing and serving breakfast
- Has excellent customer service and communication skills
- Can work independently and use their initiative
This role offers a minimum 16-hour contract, £13.21 per hour, and access to company-wide benefits.
If you're looking for a varied role where every night is different, we'd love to hear from you.
Job Types: Permanent, Part-time
Pay: Up to £13.21 per hour
Benefits:
- Casual dress
- Childcare
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Ability to commute/relocate:
- Burnley BB12 0TJ: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Hotel & Accommodations Guest Services Staff: 2 years (preferred)
Work Location: In person
