Administrative Assistant
Company: PlanetBloom Ltd
Location: Unit 10, Admiral Business Park, Manchester, M30 0ZW
Salary: £25,420 per year, starting salary
Job type: Full-time, permanent
Working hours: Monday to Friday, 9:00am–6:00pm
Contracted hours: 37.5 hours per week, with a 90-minute unpaid break each day
About PlanetBloom
PlanetBloom is a growing renewable-energy company helping homeowners and businesses across the UK make the transition to cleaner, more energy-efficient technologies.
We provide solar-panel installations, battery-storage systems, insulation solutions and heat pumps, supported by professional consultation, installation and ongoing customer care.
We are looking for an organised, dependable and customer-focused Administrative Assistant to support our team at our Manchester office.
The Role
As an Administrative Assistant, you will play an important part in the day-to-day running of the business. You will support customers, surveyors, installers and internal departments by keeping records accurate, managing appointments and ensuring that information is communicated clearly and promptly.
This is an excellent opportunity for someone who enjoys working in a busy office, takes pride in being organised and wants to develop their career within the growing renewable-energy sector.
Key Responsibilities
- Answering incoming telephone calls and responding to customer emails
- Booking and confirming appointments, surveys and installations
- Maintaining accurate customer records and updating internal systems
- Checking customer details, addresses and contact information
- Preparing quotations, letters, emails and general business documents
- Liaising with customers, surveyors, installers, suppliers and other departments
- Monitoring appointments and following up on outstanding actions
- Organising electronic and paper records
- Supporting the processing of installation and compliance documentation
- Handling customer enquiries professionally and escalating issues when necessary
- Assisting management and the wider team with general administrative duties
- Handling personal and commercially sensitive information confidentially
- Helping to maintain a positive and professional customer experience
About You
The successful candidate will ideally have:
- Previous experience in an administrative, office-based or customer-service position
- Strong organisational and time-management skills
- A professional and confident telephone manner
- Clear written and verbal communication skills
- Good attention to detail and accuracy
- Experience using Microsoft Office, email and database or CRM systems
- The ability to manage several tasks and changing priorities
- A proactive, dependable and professional approach
- The ability to work independently and as part of a team
Experience within renewable energy, home improvements, construction or installations would be helpful but is not essential, as appropriate training will be provided.
Salary and Benefits
- Starting salary of £25,420 per year
- Monday-to-Friday working pattern
- 28 days’ paid annual leave per holiday year, including bank holidays
- Workplace pension with employer contributions, subject to eligibility
- Statutory sick pay and family-related leave in accordance with current legislation
- Training and opportunities to develop within a growing renewable-energy company
- Supportive and professional working environment
- Staff discount
Pay: From £25,420.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
