Role description
Who we are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of over 30,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
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Director – AI & Innovation
UST is seeking a Director of AI & Innovation to define and lead the engineering strategy for our enterprise AI across both services and platforms, enabling scalable, secure, and commercially viable AI adoption across client engagements.
This is a hands-on, strategic leadership role at the intersection of engineering, architecture, and AI innovation, with accountability for translating emerging AI capabilities into enterprise-grade, reusable services and solutions. You will drive the evolution of our AI services from innovation-led initiatives into a mature, production-ready offerings that deliver measurable client value.
While operating at a director level, this role remains intellectually hands-on, requiring deep technical engagement in architectural decision-making, design validation, and engineering execution where required.
Key Responsibilities:
Enterprise AI Strategy & Leadership
- Define and execute the end-to-end engineering vision and roadmap for UST’s AI services and platforms, aligned to enterprise, client, and market needs
- Establish architecture principles, engineering standards, and governance frameworks to ensure scalability, security, and sustainability
- Act as a senior technical authority, influencing direction and long-term investment decisions
Productisation & Commercialisation of AI
- Lead the transition of AI capabilities from experimentation and PoC into scalable, enterprise-grade products
- Drive the creation of reusable, modular, API-first components supporting multi-client adoption
- Embed engineering thinking, ensuring the services/products are client-ready, configurable, and commercially scalable
Scalable, Secure & Cloud-Native Architecture
- Ensure the services are engineered for multi-tenant environments, high availability, resilience, and performance at scale
- Champion cloud-native, secure-by-design, and observable architectures across Azure, AWS, or GCP
- Oversee AI service/platform maturity, including release management, versioning, and lifecycle governance
Engineering Excellence & Delivery Leadership
- Embed best-in-class engineering practices, including design patterns, code quality standards, and DevOps maturity
- Provide leadership across AI/ML, GenAI, engineering, and full-stack development, ensuring robust and consistent delivery
- Remain hands-on where required, reviewing architecture, validating designs, and unblocking complex engineering challenges
Client Engagement & Solution Leadership
- Partner with Sales, Solutions, and Delivery teams to position the AI platform in strategic client engagements
- Lead or contribute to executive-level solution discussions, technical workshops, and architecture reviews
- Ensure that all capabilities directly translate into business outcomes and client value realisation
Thought Leadership & Talent Development
- Build, scale, and lead a high-performing, cross-functional engineering organisation
- Foster a culture of engineering excellence, innovation, and accountability
- Represent UST in industry forums, events, and executive briefings as a thought leader in AI and innovation.
- Contribute to innovation via proposal support, client workshops, and innovation-led pursuits.
What We Are Looking For:
- Extensive experience of leading innovation and AI initiatives across services and platforms.
- Proven experience operating at an influential level within enterprise services, platform, or product engineering environments
- Demonstrated success in innovation, building and scaling complex platforms, SaaS solutions, or reusable engineering ecosystems
- Strong track record of leading large, cross-functional engineering teams, balancing strategy, delivery, and technical depth (ideally within a Centre of Excellence)
- Ability to operate seamlessly across architecture, hands-on engineering, and executive stakeholder engagement
Technical Expertise
- Deep experience with AI/GenAI ecosystems, including LLM-based applications, RAG architectures, orchestration frameworks, and ML platforms
- Strong expertise in cloud-native architecture (Azure, AWS, or GCP) and distributed systems design
- Advanced knowledge of microservices, APIs, event-driven architectures, and integration patterns
- Experience with CI/CD pipelines, automated testing, release engineering, and DevOps best practices
- Proven ability to scale platforms from proof-of-concept to enterprise production environments
Client & Commercial Exposure
- Experience engaging directly with enterprise clients, including solution shaping, technical advisory, and delivery governance
- Ability to influence technical and commercial decision-making at senior stakeholder levels
Why Join UST?
This is an opportunity to define and lead a next-generation AI capability at scale, shaping how enterprise clients adopt AI in a secure, scalable, and impactful way, while remaining close to the technology and engineering craft.
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What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
Skills
product engineering,platform engineering,genai,cloud-native engineering,
Other details
Director I - Product Engineering
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
