Customer Care Specialist – 12 month FTC
Function: Customer Care
Location: Peterborough
Curious about what’s next?
So are we. Join Compare the Market and help to make financial decision making a breeze for millions.
At Compare the Market, we’re a purpose-driven business powered by tech and AI. We’re building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes at pace. Every role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers.
We’ve carved a meerkat-shaped niche and we’re looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you’ll fit right in.
What you’ll be doing:
- Deliver outstanding customer service across digital channels including live chat, email, and social media, ensuring every interaction is handled professionally and efficiently
- Manage customer queries and complaints from initial contact through to resolution, taking ownership and providing proactive communication throughout the customer journey
- Investigate customer concerns, identify root causes, and collaborate with internal teams to achieve the best possible customer outcomes
- Handle escalated complaints, including those referred through the Financial Ombudsman Service, maintaining positive customer relationships throughout the process
- Manage Data GDPR and authorised third-party information requests within agreed service levels and regulatory requirements
- Provide accurate information and support relating to Compare the Market products and services, ensuring compliance with regulatory and company standards
- Contribute to maintaining and improving knowledge base content, helping to ensure information remains accurate, relevant, and effective
- Champion product knowledge and share insights with colleagues to support continuous improvement across the wider Customer Care team
- Consistently achieve quality, service, and performance targets while maintaining a customer-first approach
What we’re looking for:
You’ll be passionate about delivering exceptional customer experiences and have experience handling customer queries and complaints in a fast-paced environment. You’ll be a confident communicator with excellent written English and strong digital communication skills, able to engage effectively across multiple customer channels.
You’ll bring strong problem-solving abilities, attention to detail, and the confidence to investigate issues, make informed decisions, and manage challenging situations professionally. Experience working within regulated environments or customer service functions where compliance and accuracy are important would be highly beneficial.
We’re looking for someone who thrives in a collaborative team environment, can effectively manage multiple priorities, and remains calm under pressure. You’ll be adaptable, customer-focused, and motivated by finding the right outcome for both customers and the business.
A strong understanding of customer service principles, excellent relationship-building skills, and a willingness to continuously develop product and industry knowledge will help you succeed in this role.
Why Compare the Market?
We’re a business built for pace and performance. Here, you’ll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress.
We believe diverse teams make better decisions, and we’re committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive.
If you’re ready to stretch yourself, raise the bar, and grow with a team that’s serious about performance, innovation, and purpose, we’d love to hear from you.
