Senior Contract Support

Lancer Scott -
Bristol

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Job details

Full-time
£28,000 - £30,000 a year

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Contracts

Full job description

About Us

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services. Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and lets talk.

Job Details

What will be my core responsibilities?

To be the Senior point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system. You will be held accountable and responsible for specific Accounts/ Contracts and understanding the contract scope to make improvements and ensure the contract runs smoothly.

Build strong relationships with external and internal clients, delivering an exceptional client experience.
Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
Respond to enquires from our Clients, Account Managers and Engineers within set timescales and manage escalated queries.
Ensure work orders are processed meeting client SLAs, KPIs and internal process via your team.
Meet all client requirements set by Account Mangers & Head of Service Delivery.
Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action.
Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA.
Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal.

What skills and experience do I need to be successful in this role?

A customer-focused approach with a no problem is too great attitude.
Excellent attention to detail
Happy and able to work at pace and be flexible to respond to customer needs.
Excellent organisational skill with the ability to multitask, prioritise and meet deadlines.
Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
A highly professional communication style, both written and verbal.
A collaborative approach to contribute to team success.

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.

Building Communities at Lancer Scott

At Lancer Scott, we’re committed to giving back through hands-on support, funding, and partnerships that create lasting impact. We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire. Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive.

Join us at Lancer Scott, where your work helps strengthen communities.

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Job Details

Building Communities at Lancer Scott

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