Role and responsibilities
Reporting to the Centre Manager, the Community IT Champion will help deliver 12 months of targeted support to the CBC Community Centre and its local community. They will empower local residents to build digital confidence and overcome online exclusion. They must be able to teach in a non-technical manner, to help people use devices, access essential services, and stay connected. Based within the Burrell Shop, they will oversee users needing to access the new IT facilities provided there. Outside of this, they will help the Centre itself improve its digital efficiency, by sourcing and implementing new processes, software and hardware.
KEY OBJECTIVES
· Teaching the basics – help users navigate different devices; powering on, changing settings etc. Assist with getting online; connecting to WIFI, keeping logins and passwords secure.
· Helping people stay connected – help users set up email accounts, video calling family and friends, using and staying safe on social networks
· Advocate digital health services – using the NHS app, searching for reliable health information, use GP online booking systems
· Support digital life skills – help users search or apply for a job, shop and bank online
· Online safety – educate users on spotting scams, identifying suspicious links, online “red flags”
· Physical support – set up and facilitate the use of the IT equipment provided in the support hub
· Internal Process Improvements - Analyse and enhance CBC internal processes to eliminate friction, reduce costs and maximise efficiency. Guide and train staff during these operational shifts ensuring high user adoption and minimal disruption.
· Customer Service – build relationships with centre users and staff, removing caution regarding unknown technology: users must feel comfortable to ask a question with no embarrassment
· Monitoring – Oversee the two new workstations where users will have access to screens, printers, scanners etc and facilitate their needs. Note the most frequent requests from users and develop targeted support programmes in line with this. Potential to offer home visits where appropriate.
· Hardware Assessment - Identify and fix, where able, hardware failings.
· Track Success – Establish clear KPIs to measure the performance of the project and impact of digital initiatives.
Qualifications and education requirements
1. Excellent computer skills, particularly with Microsoft 365
2. Confident in a range of digital technologies
3. High standards of customer service and strong communication skills
4. Community work, working with volunteers
5. Engaging and able to socialise with people/network
Preferred skills
· Attention to detail.
· Electrician with ability to certify any installation work
· UK driving license
· Pro-active problem solver
· Self-motivated and resilient
· Ability to maintain systems and processes.
· Organised and effective time management
Pay: £40,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
