Company Description
Foray Motor Group is the South West's award-winning Ford-only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people, in a wide variety of job roles, and has excellent opportunities for highly motivated, dedicated and talented people. Whether you're a salesperson, a vehicle technician or in customer service, we would like to hear from you. And, if you haven't yet built-up experience in these areas, we have apprenticeships and training programmes to help you get settled in. At Foray we place great emphasis on developing our staff to equip you with the right skills and tools to succeed at everything you do.
Position
Salary: £35,000.00 per annum OTE
Location: Andover Ford, Portway Industrial Estate
Contract: Full-Time | Permanent
Hours: 45 hours per week, Monday - Friday, 08:00 a.m. - 06:00 p.m. (1-hour lunch)
Saturday rota: 1 in 3, 08:00 a.m. - 01:00 p.m.
Benefits: Foray Rewards (including discount shopping from a range of retailers) | 24/7 wellbeing support | 24/7 1-2-1 Counselling support | Cycle to Work Scheme | 30 days holiday (including Bank Holidays), rising to 34 days with length of service | Long Service Awards | Workplace Discount for your own vehicle and immediate family.
Aftersales Customer Service Advisor
Join a Leading Ford Dealer Group
Are you an experienced customer service professional looking for your next challenge within the automotive industry?
At Foray Motor Group, our customers are at the heart of everything we do. We are looking for a customer-focused, organised, and professional Aftersales Customer Service Advisor to join our team at Andover Ford.
This exciting role combines responsibilities across both our Service Department and Accident Repair Centre, providing a varied and rewarding opportunity to support customers throughout their vehicle ownership and repair journey.
Working within a successful and supportive team, you will be the first point of contact for customers, ensuring they receive outstanding service, clear communication, and a seamless experience from booking through to vehicle handover.
What We Offer
Competitive salary with bonus opportunities
Company pension scheme
Exclusive employee discounts and wellbeing portal
Length of service recognition awards
Ongoing training and development opportunities
The opportunity to work with one of the UK's most trusted automotive brands
Key Responsibilities
Act as the main point of contact for customers requiring vehicle servicing, maintenance, repair, and accident repair services.
Coordinate vehicle bookings for service work, estimates, repairs, and inspections.
Deliver an exceptional customer experience through professional and timely communication.
Prepare repair estimates and obtain customer authorisation where required.
Provide proactive updates to customers regarding vehicle progress, completion times, costs, and payments.
Liaise effectively with technicians, insurance companies, third-party suppliers, and internal departments.
Arrange vehicle collection and delivery services when required.
Administer courtesy vehicles, ensuring all documentation and compliance requirements are met.
Raise invoices, process payments, and maintain accurate financial records.
Ensure all customer records, documentation, and departmental systems are maintained accurately.
Support customer vehicle check-in and handover processes.
Maintain a professional and welcoming reception environment.
Monitor and maintain compliance with company policies and industry standards.
Contribute towards achieving customer satisfaction targets and departmental KPIs.
About You
To succeed in this role, you will be:
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An experienced Customer Service Advisor, Service Advisor, Aftersales Advisor, or similar customer-facing professional.
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Ideally experienced within the automotive industry, although strong customer service experience from other sectors will be considered.
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Professional, organised, and confident when dealing with customers both face-to-face and over the phone.
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A strong communicator with excellent attention to detail.
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Able to prioritise and manage multiple tasks in a fast-paced environment.
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A natural problem-solver with a positive and proactive attitude.
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Comfortable learning and working across multiple systems and processes.
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Committed to delivering outstanding customer service and building lasting customer relationships.
If you take pride in delivering exceptional customer experiences and want to be part of a progressive and growing automotive business, we'd love to hear from you.
Why Join Us?
This is your chance to join an established Ford Main Dealer with a strong reputation for quality and customer care.
You'll gain valuable automotive industry experience, work with a supportive management team, and be part of a dealership that rewards hard work and professionalism.
So, if this sounds like you, and you take pride in your work's high standard, we want to hear from you!
Other information
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
Please consider the following when making your application:
- We occasionally close vacancies early in the event we receive sufficient volume of applications. Therefore, we recommend you apply early
- We are not able to offer sponsorship for people living outside the UK
- If you need any support throughout the application or interview process, please make a member of our team or the Hiring Manager aware
We advertise our vacancies to attract candidates. If we require agency assistance we will contact agencies directly. Any speculative CVs we receive will not be accepted as an introduction.
Please check out and like/follow our socials for more information:
X - https://x.com/ForayMotorGroup
Facebook - Foray Motor Group
Instagram - Foray Motor Group (@foraymotorgroup)
LinkedIn - Foray Motor Group
