Job description: Commercial Cleaning Contract Manager
Must have experience managing large numbers of people in the Cleaning/Catering/Hospitality or Retail sectors
Location: Home working with on-site customer meetings in London
Package: £40k plus Bonus
We’re looking for an experienced people manager to join our London Operations team as a Contract Manager.
First and foremost, we’re looking for people with the right attitude – you don’t need to have a background in the commercial cleaning industry, but you do need to be a good operator with the ability to communicate and lead a large team successfully. Overall, we want to hear from people who will live and breathe our values.
We want to hear from you if:
- You want to join and make a real contribution to a fast-growing organisation
- You want to work with people who are passionate about their work
- You want to learn and progress your career
- You can really listen, take interest in, and assimilate what people want
- You enjoy innovation
- You can be a leader and a team player
- You can work in a customer facing role
If you tick all the boxes above and it sounds interesting, well you’ve only heard half the story. As an innovative business, we genuinely care about the people within our organisation and providing excellence to our clients, with an aim to make a genuine difference to people as an organisation.
What do we offer? Well competitive remuneration is a start, but we also offer an excellent bonus scheme, training, genuine support and regular social events, as that often-overlooked/ignored part of the working environment – the right tools for the job!
This role will be partially home-based with travel in and around the London area.
If you want to be part of an exciting, winning team with a great ethos, the please reach out to us. We look forward to hearing from you.
Key Objectives
- Report to the London Operations Manager
- Ensures all contract hours and services provided are in line with contract budget & specifications.
- Maintain regular customer contact, performing regular site audits with customers in line with the agreed visit matrix.
- Recruitment /performance management /coaching of site supervisors, cleaners and mobile cleaners.
- Maximize upsell to clients to grow your client portfolio.
- To achieve or exceed your personal KPI including those specified within your bonus objectives.
- Accurate completion of payroll.
- Promote The Clean Space cultures and behaviours
- Mobilisation of new contracts and adherence to TUPE legislation. Set SLA with new client.
- Integration of acquisition contracts.
- Ensure that health and safety standards are always maintained; safe working practices, hygiene, cleanliness, fire and COSHH.
- To delegate work appropriately and effectively and avoid undertaking duties which are the responsibility of your subordinates.
- Ensure timely ordering of materials and equipment within the allocated budget
- To undertake any other reasonable tasks as required by the Operations Manager
Skills & Knowledge
Experience:
- Planning the diary of self and others
- Client or stakeholder relationship management
- Presenting to groups
- Managing operational teams
- Managing staff to agreed SLAs and specifications
Knowledge & Skills
- Working knowledge of Excel Spreadsheets and other Microsoft Office tools
- Health and Safety Law (COSHH)
- Excellent written and verbal communication skills
- Ability to manage a large and varied workload with appropriate priority
- Knowledge of HR procedures and employment law
- Ability and confidence to both develop team members and performance management of team members
We like to make a ‘measurable difference’.
Going the ‘extra mile’ is our normal. We prefer ‘excellent’ to ‘acceptable’. We strive to lead the sector in terms of ethics, performance and approach. We want to make a real difference to the lives of both our people and our customers.
Strong company values guide everything we do.
Our core values guide everything we do. We’d especially love to hear from people who will live and breathe our values.
1. Work TOGETHER to make achieve our mission
2. Focus on EFFICIENCY
3. Make a MEASURABLE difference
4. Care about PEOPLE
5. Take OWNERSHIP
We are built to be flexible.
Not bound by traditional views or ways or working, we are unafraid to innovate and lead change in the cleaning sector. We are always seeking better ways of doing. Our team has a diverse range of experience and backgrounds which means we run our business very differently to other cleaning companies.
If you are ready to join exciting, caring team with a great ethos, please apply today. We look forward to hearing from you.
Please note: It is with regret that due to an extremely high volume of applications; we cannot respond to every application we receive. We will be in touch if we have any roles suited to you or if we have any questions.
Pay: £40,000.00 per year
Application question(s):
- Have you directly managed teams across multiple sites?
- Have you been responsible for managing budgets and financial performance within your role?
- Do you have the legal right to work in the UK?
- This role requires regular travel across London. Are you willing and able to travel throughout London several days per week?
- What is the largest frontline team you have directly managed?
- How much experience do you have acting as the primary contact for commercial clients?
- Have you managed services delivered against contractual specifications, KPIs or SLAs?
- Briefly describe the largest operational team you have managed and what results you achieved.
- Tell us about a time you improved a client relationship or resolved a significant customer issue.
Experience:
- Contract Management: 3 years (required)
Work Location: In person
