The Complaints, Feedback and Compliance team manager is looking for someone to support the successful delivery of the council’s customer complaints and feedback team to provide a high quality and effective customer service in accordance with relevant legislation and organisational policies and procedures.
The post holder must be able to demonstrate, resilience, drive, and commitment, with the ability to work at pace effectively in a constantly changing and pressured environment as well as an approach to work that is characterised by motivation and energy.
We are looking for an individual who is passionate about improving customer outcomes and fosters good working relations with everyone they meet. A background in complaints investigation is advantageous.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
This post is suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
For further information or an informal discussion please contact Eilidh Carricker (Head of Corporate Customer Services)
[email protected] or on 01904 553564.
Closing date: Sunday 5 July 2026 at 12 midnight
Interview date: week commencing 13 July 2026
