The General Manager (GM), in conjunction with the management team will strategically lead all areas within the hotel.
The GM is responsible for optimizing profitability, the guest experience and overall hotel quality performance, team member engagement, market share and ultimately return on owner investment.
Furthermore, the incumbent will achieve revenue optimization, effective cost-control, and implementation of quality operational standards within the framework of the brand.
The GM will lead and develop a hotel team of hospitality professionals to deliver exceptional guest service and quality as well as the operational and financial objectives within the operating budget and business plan.
KEY RESPONSIBILITIES
Leadership:
The GM will inspire, coach, guide and motivate their team and act as the leader for the property with respect to relationship management and development. He/she will lead by example, to inspire the team to ‘Do the Right Thing’.
The GM is ultimately accountable for the achievement of all hotel KPI’s.
Ensure the hotel meets and exceeds the Wyndham People Compliance Standards Level 1 – CORE.
Strategy & planning:
The GM will define and execute a detailed strategic budget plan for the hotel. This will also include setting performance targets, comply with all company standards and defining the objectives for the hotel subject to owner approval.
The GM will focus to develop the awareness of the hotel within the city, region and country, to help the ‘Grow our Iconic Brands’, supported by PR, Social Media plans, relationship with Media, and attendance at key exhibitions.
He/she will build an excellent relationship with owners, protecting the assets and acting as a Brand Ambassador.
Business Performance
Achieving targeted Revenue, and GOP.
Delivery of commercial plan and achieving sales targets.
Continuous evolve RevPAR and RGI.
Achieving target quality scores (Medallia & Quality Audit).
Delivery of HR plan and achieving People targets i.e., Employee engagement, turnover, productivity ratios, time to hire etc.
Achieve targeted Wyndham Rewards enrollments.
Achieving and evolving the Wyndham Green certification.
Ensuring profitability by keeping a firm control over the bottom line, anticipating and or resolving potential problems, obstacles which may hinder revenue optimization, cost control or quality.
Quality
As the guardian and protector of the brand, the GM will ensure brand standard compliance.
In conjunction with the Heads of Department, he/she will roll out Operating Standards (SOP’s) and relevant employee training to drive service excellence and high guest service performance.
Human Resources
The GM will ensure in conjunction with the hotel management team and Hotel HR Leader to identify, select, recruit, develop, engage, manage, retain and inspire team members to maximise the hotels return on Human Capital.
The GM will role model the service culture values.
General Responsibilities
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
Business Acumen
Building Trust
Communication
Integrity
Driving Results
Innovation
Leadership effectiveness
Valuing diversity
BA in Business or Hotel Management
3 to 5 years’ experience as a General Manager from an international hotel brand
Strong knowledge of the UK market.
Fluency in local language and professional level of English
Performance Management
Operations Management
Decision Maker, Team Leadership, Business Acumen
Time Management, Coaching, Ability To Work Under Pressure
Budget Forecasts
Integrity, Trust, Customer focus, Accountability, Fun
Career development, Learning & development programmes, Incentive plans
