Overview
We are seeking a dynamic and engaging Customer Liaison to serve as the vital bridge between our organization and our valued customers. In this role, you will be the first point of contact, ensuring every customer interaction is positive, informative, and solution-oriented. Your energetic approach and excellent communication skills will help foster strong relationships, resolve inquiries efficiently, and enhance overall customer satisfaction. This paid position offers an exciting opportunity to develop your interpersonal skills while making a meaningful impact on our clients’ experience.
Duties
- Act as the primary point of contact for customer inquiries via phone, email, and chat channels, providing prompt and professional assistance
- Utilize effective phone etiquette to communicate clearly and courteously with diverse customers in both English and Spanish
- Perform accurate data entry to record customer interactions, transactions, and feedback in our systems
- Analyze customer needs and provide tailored solutions, including upselling relevant products or services to meet their requirements
- Collaborate with internal teams to resolve complex issues swiftly and ensure customer concerns are addressed thoroughly
- Maintain detailed records of all interactions, follow-up actions, and resolutions for future reference
- Demonstrate strong communication skills by actively listening, empathizing with customers, and conveying information clearly
Skills
- Proficiency in data entry with high accuracy and attention to detail
- Excellent phone etiquette combined with professional communication skills in both verbal and written formats
- Strong analysis skills to assess customer needs quickly and recommend appropriate solutions or upselling opportunities
- Ability to handle multiple tasks efficiently while maintaining a positive attitude under pressure
- Knowledge of customer service best practices and complaint resolution techniques
- Multilingual capabilities are a plus, enhancing your ability to connect with a broader audience
Join us as a Customer Liaison and become a key player in delivering exceptional service that builds lasting relationships! This role offers an energetic environment where your communication talents will shine, helping us create memorable experiences for every customer.
Pay: From £28,600.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: Hybrid remote in Thirsk YO7
