Job Introduction
Job Title: Library Customer Advisor
Salary: £2765.75 - £2809.62 per annum
4 Hours per Week
Location: Bromsgrove Library
Team: Bromsgrove, Rubery, Catshill, Hagley and Droitwich Library Cluster
Permanent / Fixed Term Contract
Bromsgrove Library is recruiting. We have a vacancy for a Library Customer Advisor working 4 hours every Saturday.
The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song session for children or faciltate an activity group for adults. Expect to learn something new every day in a fast-paced customer focussed environment.
You will need to be enthusiastic and flexible and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.
You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative team, then we would like to hear from you.
The post is based at Bromsgrove Library but the expectation is that you would cover other locations within the cluster when required.
For further information please contact: Nicki Hitchcock [email protected]
Benefits:
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage
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Worcestershire County Council - Why work for us?
Some of these offers include:
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Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
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Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
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Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
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Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: 31st August 2026
Anticipated Interview Date: Monday 7th September at The Hive
