CMS Recruitment are seeking hardworking Customer Care Technician on a permanent basis to join our well know construction & regeneration client working across Northumberland.
Role Purpose: Be the face of customer care contact with purchasers ensuring defects are assessed and attended to in accordance with our Customer Care Charter and the standards of our warranty providers.
Duties
- Establish and maintain pro-active relationships with the build team and purchasers.
- Carry out a range of maintenance / repair tasks or advise of specialist support required
- Establish effective procedures for managing the resolution of items raised.
- Carry out property inspections, coordinate remedial repair work with Customer Care Team
- Meet with homeowners and represent in a professional manner.
- Liaise with Customer Care Manager regarding the progress of customer care issues and customer claims where required.
- Follow all health and safety policies, including PPE and safe tool operation
- Identify and report hazards
- Carry out dynamic risk assessments at point of work, review risk assessments for future best practice.
Generic Requirements for all colleagues
- Contribute to the creation of a positive culture in line with values
- Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities
- Ensure a safe and sustainable working environment is promoted across the business
- Contribute to the financial performance of the business, in line with role responsibilities
- Undertake other reasonable duties as requested
Personal Specification
Essential Criteria
Skills, Knowledge & Experience Required
- NVQ Level 2 (or equivalent) in general maintenance or similar.
- Strong knowledge of domestic joinery repairs and installations.
- Experience working in occupied properties
- Ability to read and follow drawings, specifications, and measurements.
- Skilled in safe use of hand and power tools.
- IT skills sufficient to undertake mandatory training and use in-house APPS.
- Good communication and customer service skills.
- Ability to work independently and as part of a wider multi-trade team.
- Full UK driving licence.
- Desirable: experience using digital job management systems.
To apply for this vacancy please send across an updated CV!
Pay: £29,900.00-£35,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
