Job Title: Hotel Receptionist
The Portobello is a 20 bedroom Luxurious boutique hotel, located on a quiet street in the centre of West London's Notting Hill, and is famed for its eclectic spirit and eccentric charm, and is part of a Curious Group of Hotels.
This position is based from 9-5.30pm, in our reception area on flexible days. Previous experience in a similar property would be an advantage.
Your keys tasks would be as follows:
- Welcoming everyone that comes to Portobello to our Curious standards, with a very professional and personal level of service.
- Checking in and out guests and we currently use MEWS.
- Handle customer inquiries, and any issues in a professional manner.
- Maintain a safe and secure environment for both staff and customers.
- Making bedroom reservations, answering emails and questions for advanced reservations, assisting booking of restaurants and assisting guest with luggage.
- Showing all guest to our bedrooms and ensuring that they have everything they need for a comfortable stay. Making sure that you have shown them where everything is in the room and how it all works.
Skills:
- Excellent communication and interpersonal skills creating a very warm welcome to the hotel.
- Working as part of a team with varied tasks.
- Problem-solving skills to address issues as they arise
- Ability to work well under pressure.
- Be a kind and caring team player.
We offer competitive salary, opportunities for career growth, and a supportive work environment. If you are a motivated individual with excellent guest care skills, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
The salary for this position is £29,120.00
Also a £1200.00 contribution towards your travel.
We very look forward to hearing from
Pay: £29,120.00 per year
Benefits:
- Company pension
- Employee discount
Education:
- A-Level or equivalent (required)
Work Location: In person
