Business Analyst – ServiceNow
We are looking for a Business Analyst with experience working on ServiceNow-based projects and business process improvement initiatives.
Key Responsibilities:
- Gather and analyse business and system requirements.
- Work with stakeholders to understand existing processes, issues and improvement opportunities.
- Translate business requirements into clear functional requirements and user stories.
- Support the design and implementation of ServiceNow solutions.
- Document business processes, workflows and system requirements.
- Coordinate with technical teams, developers and stakeholders throughout project delivery.
- Support user acceptance testing and implementation activities.
- Identify opportunities to improve business processes through automation and technology.
Key Skills:
- Previous Business Analyst experience.
- Hands-on experience working with ServiceNow projects or implementations.
- Strong requirements gathering and documentation skills.
- Experience creating user stories, process flows and acceptance criteria.
- Good understanding of Agile delivery methods.
- Strong stakeholder communication and analytical skills.
Experience with ServiceNow ITSM, workflows, integrations or process automation would be advantageous.
Pay: £34,000.00-£39,000.00 per year
Work Location: Hybrid remote in London
