£25,488 pro-rata
Remote Working | Part Time | Permanent
Various Part Time roles available - working between 12pm and 12am 5 days a week
Role Purpose:
As a Customer Service Advisor, you’ll serve as the vital connection between our clients and their customers. You'll provide exceptional support through multiple channels including inbound calls, outbound calls and webchat, while making a meaningful difference in customers' daily experiences with our brand partners. You will be responsible for answering questions, assisting with issues, gathering accurate data and booking appointments for customers on behalf of our clients.
Role Responsibilities/Accountabilities:
- Build meaningful relationships with customers by delivering personalised support via phone and webchat.
- Become a product expert to confidently resolve enquiries and enhance customer satisfaction.
- Efficiently manage appointment scheduling and administrative processes using various online calendars and booking systems.
- Accurately document all communication in our contact management platform, in line with Standard Operating Procedures and with strong attention to detail.
- Identify opportunities to improve customer experience and contribute to continuous improvement.
- Consistently meet agreed KPIs and performance targets, working with your team leader on any areas for improvement.
Experience/Skills required:
- Previous customer service experience is essential.
- Excellent communication skills across multiple channels (phone, email, webchat).
- Basic technical proficiency with customer service platforms.
- Ability to adapt to changing priorities in a fast-paced environment.
- Strong attention to detail and commitment to accuracy.
- Ability to work both independently and collaboratively within a small team, and with the wider business.
- Experience handling multiple client accounts or products.
- Knowledge of CRM systems or appointment scheduling software.
- Problem-solving experience in customer-facing roles.
- Demonstrated ability to remain calm under pressure.
Pay: £25,488.00 per year
Benefits:
Experience:
- Customer service: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Remote
