Overview
About Trowbridge
Trowbridge is an internationally recognised art manufacturer, working with leading interior designers, hospitality brands, property developers, senior living operators and retailers across the UK, Europe and USA
The Role
As a Client Success Executive, you will be responsible for identifying, engaging, and qualifying prospective clients through a variety of outbound communication channels. Acting as the first point of contact for potential customers, you will help create valuable opportunities for our Art Consultancy team by understanding client requirements and building strong professional relationships.
This is an excellent opportunity for someone who enjoys speaking with people, has a proactive mindset, and is looking to develop a career in sales, business development, or client success within a creative and fast-paced industry.
Key Responsibilities
Lead Generation & Prospecting
- Conduct outbound prospecting through telephone calls, email, LinkedIn and other approved communication channels.
- Identify and engage prospective clients within target sectors.
- Research target accounts and key decision-makers.
- Build and maintain a healthy pipeline of prospective opportunities.
Lead Qualification
- Qualify inbound and outbound leads against agreed criteria.
- Gather key project information.
- Identify high-quality opportunities and schedule meetings for the Art Consultancy team.
- Maintain follow-up communication with prospects until they are ready to engage.
CRM & Administration
- Keep accurate and up-to-date records within the CRM system.
- Record all client interactions, opportunities, and activities.
- Support database management and data-cleansing initiatives.
- Ensure all information is documented comprehensively before handover.
Client Engagement
- Build positive relationships through professional and consultative communication.
- Support marketing campaigns through targeted outreach and follow-up activity.
- Work closely with the Client Success and Art Consultancy teams to maximise engagement and conversion opportunities.
Team Support
- Assist with trade shows, exhibitions, events and client presentations.
- Attend industry events when required.
- Support wider departmental projects and initiatives.
- Represent the Trowbridge brand professionally at all times.
About You
We're looking for someone who is:
- Confident and professional when speaking with clients.
- Highly organised with excellent attention to detail.
- Comfortable making outbound calls and building relationships.
- Self-motivated and proactive.
- Able to work effectively both independently and as part of a team.
- 1 Year's experience in sales development, lead generation, customer service, business development or account management.
- Familiar with CRM systems and Microsoft Office applications.
What Success Looks Like
Performance will be measured against key activity and quality metrics, including:
- Number of outbound calls and outreach activities completed.
- Meaningful client conversations achieved.
- Qualified opportunities generated.
- Meetings booked for the Art Consultancy team.
- CRM accuracy and activity standards.
Working Hours
This position is based on a 35-hour working week:
- Monday to Thursday: 14:00 – 21:00
- Friday: 11:00 – 18:00
however during the training period, your hours will be Monday to Thursday: 08:30 – 17:00
Hybrid Working
- Office-based: Tuesday & Wednesday
- Remote Working: Monday, Thursday & Friday
What We Offer
- Bonus scheme
- Free daily lunch selection provided for the days you are working from the office.
- On-site parking where available.
- Birthday day off following successful completion of probation.
- Annual company-wide social events.
Apply Now
If you're enthusiastic, commercially minded and eager to build a career in client success and business development, we would love to hear from you.
Please submit your CV and a brief covering letter outlining why you would be a great fit for the role.
Join Trowbridge and help us connect exceptional clients with exceptional artwork.
Pay: £23,132.20 per year
Benefits:
- Free parking
- On-site parking
- Work from home
Work Location: Hybrid remote in Crowborough (East Sussex)
