Customer Service & Sales
Location: Head Office
Job Type: Permanent
Salary: £26,000 per annum, plus performance-based incentive
About us
At Clementine Services, we are a family-run business located at Townhall Chambers, Wallsend (NE28 7AT). Specializing in electrical and plumbing services, we’re building a high-performing team to manage enquiries from householders who rely on us for reliable and professional service.
Our commitment to customer satisfaction is at the heart of what we do. We provide peace of mind to customers needing electricians or plumbers, and we are dedicated to supporting our team to deliver exceptional service every day.
Key Responsibilities:
- Handle Incoming Calls Professionally: Respond to inbound calls from clients regarding repairs, service availability, and follow-ups.
- Book Repairs Accurately: Schedule and log repair requests (including for Kleins) in the system with precision and speed.
- Advise on Clementine Services: Understand and clearly explain our service offering to clients, helping them find the right solution for their needs.
- Deliver Outstanding Customer Service: Provide a helpful, polite, and reassuring experience to every caller.
- Maintain Accurate Records: Log all interactions, appointments, and updates in the CRM or booking system.
- Support Operational Teams: Liaise with electricians, engineers, and supervisors to confirm bookings and relay client requests or issues.
- Identify Upselling Opportunities: Where appropriate, inform clients of additional or related services that may benefit them.
- Follow Procedures and Compliance Standards: Work in line with Clementine’s policies, GDPR standards, and service protocols.
- Remain Adaptable: Respond to changes in priorities or call volumes calmly and professionally.
What We’re Looking For
- Experience in a sale, customer service, or inbound/outbound call handling role. Proven ability to manage high call volumes while maintaining quality and professionalism
- Proven ability to manage high call volumes while maintaining quality and professionalism
- Strong verbal and written communication skills, with a confident and courteous telephone manner
- Comfortable using CRM systems, booking platforms, and standard office software
- Ability to remain calm and solution-focused when handling customer concerns or complaints
- A proactive, team-oriented mindset with a strong sense of accountability and attention to detail1. Proven ability to manage high call volumes while maintaining quality and professionalism
- Comfortable using CRM systems, booking platforms, and standard office software
What We Offer
- Competitive salary starting from £26,000 per year, with the potential to earn additional commission.
- Comprehensive training and opportunities to expand your skill set.
- A supportive work environment that values your growth and enjoyment at work.
- Company pension scheme.
Shifts Available
Choose the schedule that fits you best:
- Monday to Friday, 9:00 am - 5:00 pm.
- Monday to Friday, 08:00 am - 4:00 pm.
Interested?
If you’re excited about providing top-notch service and want to grow with a friendly, supportive team, we’d love to hear from you! Submit your CV today, and we’ll arrange a phone interview, followed by an in-person meeting.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Work Location: In person
