Are you a Shop Assistant looking for a great place to reach your full potential within charity retail? A fantastic opportunity has arisen to join the National Animal Welfare Trust’s team at our Hayle Shop as a Shop Assistant.
You would be joining our retail team at an exciting time of growth and development, working for a charity that never stops caring for its animals and people. We believe every pet deserves a chance to thrive in a loving home. From our five rescue and rehoming centres across the south of England, we care for homeless and unwanted cats, dogs, rabbits, and guinea pigs - helping them find the families they’ve been waiting for. Our five shops raise valuable funds to support our cause.
Location: Hayle
Hours: 4 hours per week, working Tuesday afternoons, with extra days as holiday cover as and when needed
Salary: £12.21 per hour
Closing Date: 3rd August 2026
About the role:
In this varied role, you will work closely with the Shop Manager and Shop Assistant to maximise the shops potential, ensuring targets and objectives are successfully met. Full of pre-loved clothing, accessories, gifts and more, you will work collaboratively with volunteers to ensure excellent customer service.
Some of your key responsibilities will include:
- Using your customer service skills to make sure our customers and supporters feel appreciated and can find what they need.
- Processing sales through the till.
- Overseeing the store and the shop volunteers in the Shop Manager's and Shop Assistants absence.
- Preparing large quantities of donated items for sale including the lifting, sorting, steaming and pricing of items to achieve optimum income.
- Using your creativity to help maintain attractive shop window displays.
- To identify higher value items to list on eBay.
About you:
You will have a positive, can-do attitude, be honest and reliable. You will be good humoured and have the customer and the charity at the heart of everything you do. You will be commercially aware, driven and hands on to maximise profits, helping us to raise valuable funds.
The successful candidate should have previous retail experience (ideally in a Charity Shop environment) . An understanding or an interest in fashion and/or homewares will be highly beneficial. You will have good organisation and communication skills and will be provided with the opportunity to use your creativity.
So, if you have relevant experience and are the kind of person who enjoys driving sales through great customer service, whilst knowing that the work you do helps animals in need – this may be the job for you!
As part of our commitment to making NAWT a great place to work, we offer access to the following employee benefits:
- 28 days annual leave plus bank holidays, (pro-rated for part time staff).
- Contributory pension.
- Group Life Assurance.
- Employee Assistance Programme and access to Wellbeing Resources.
We are an inclusive organisation and are committed to providing equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from the communities we work in. Selection for roles will be based on individual merit.
The full Job Description can be viewed on our website: https://www.nawt.org.uk/get-involved/working-with-us/
If you feel you have the right skills to be a successful Shop Assistant at our Hayle Shop, please send your CV with your cover letter outlining how your experience and interest connect to our position.
Please note we are accepting applications on a rolling basis and may close the recruitment process for this role prior to the deadline, so early applications are encouraged. Unfortunately, we are only able to make contact with those applicants who will be invited to interview.
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Additional leave
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
- Store discount
Experience:
- Retail sales: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
